About the Role   This is an opportunity to lead an impactful team of Home Sales Advisors through hands-on coaching and development while also maintaining a relentless focus on improving the experience for the thousands of customers (buyers, sellers, partners) that we serve on a monthly basis. We’re looking for someone with the right blend of natural leadership, builder mentality, operator mindset and problem solving ability. This role is based out of our Phoenix Office and will report to the Senior Director of Sales.

What You’ll Do

Inspire & lead your team to act with urgency, to hold themselves accountable, and to create a culture of superior execution in the service of our customers.

Serve as the first point of contact for customer escalations, and to dive into the weeds with your team on a daily basis, removing blockers, handling escalations and communicating up and across as appropriate.

Drive outbound sales performance by leading a team of representatives focused on prospecting, pipeline generation, and conversion.

Establish, track, and report on KPIs (calls, connects, conversion rates, revenue, etc.), ensuring accountability and consistent improvement. Monitor daily/weekly/monthly key metrics including both inputs and outputs.

Develop and refine sales playbooks and call strategies to optimize outbound volume and maximize effectiveness.

Monitor and improve customer satisfaction (CSAT) through quality assurance, coaching, and customer feedback loops.

Weigh decisions and work closely with other team managers to improve processes with consideration for both the customer experience and our bottom line.

Prioritize coaching, mentorship and performance management opportunities.

Identify and shine a light on operational seams that negatively impact the customer experience.

Support hiring and team scaling efforts.

Foster a high-performance culture rooted in accountability, motivation, and continuous improvement.

Implement scalable processes and tools (CRM, dialers, reporting, dashboards) to support growth and operational excellence.

Act as a player-coach when necessary, modeling effective outbound conversations and objection handling.

Bonus points if you have

You have residential real estate experience

You have Proptech experience

You have high growth startup experience

Compensation: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay range for this position is $88,800 - $111,000 annually. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.

#LI-Onsite #LI-BS1 About Opendoor Founded in 2014, Opendoor’s mission is to power life’s progress one move at a time. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple and certain.

To learn how we are reinventing the Real Estate industry check out our website .

Hear about our culture directly from team members by visiting The Muse .

Discover what we are building for our customers by reading our b log .

Opendoor Values Openness We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. We collect, use, and disclose applicant personal information as described in our personnel privacy policies. To learn more, you can find the policy details for California residents here and for Canada residents here .

We’re committed to Diversity, Equity, Inclusion, and Belonging Opendoor is dedicated to creating an inclusive and collaborative culture. We value the diverse strengths, perspectives, and backgrounds of all our employees, and believe in empowering our teams to do their best work through teamwork and building a sense of belonging and trust. Our four employee-led Opendoor Employee Resource Groups amplify diverse voices and promote collaboration and inclusion. Our focus is on attracting and retaining exceptional talent, and we believe in empowering our employees to continuously innovate and strive for 1% improvement every day. You can find more information on our Career Page.

We are committed to assisting members of the military community in utilizing their skills at Opendoor. U.S. candidates are able to review your military job classification at MyNextMove.org and apply for positions that align with your expertise.

At Opendoor, we are committed to providing reasonable accommodations throughout our recruitment processes for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact us at TAops-accomodations@opendoor.com.