USABlueBook Inside Sales Manager Responsible for overseeing the day-to-day operations of an inside sales team. Provide high level customer service while maximizing sales and gross profit. Ensure customers receive prompt and efficient service. Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions. Location: 3781 Bur Wood Dr, Waukegan, IL 6008 HYBRID: REMOTE, Minimum 4 days in office (additional days as needed) Competitive Salary (D.O.E.) + Sales Incentives Paid Monthly B2B Experience/CRM Knowledge is a Plus 5+ years of Management Experience Preferred Benefits (Medical, Dental, Vision, Life, 401k, Vacation, Sick Time) Proficiency with Microsoft Outlook/Word/Excel Must be able to pass a background/drug test Oversees the inside sales process to include reviewing sales orders, quotes, inquiries about product availability, and other sales/service related questions. Administers guidelines for consistent quoting. Supports, tracks, and measures all inside sales initiatives. Monitors sales and delivery plans for the inside sales team. Researches and prepares sales orders and quotes for customers according to specifications and information provided. Provides reliable information regarding product specifications, product suitability, pricing and availability. Ensures associates receive training in computer systems, sales and operations SOPs, product knowledge, and sales techniques. Assists associates in resolving problems associated with customer service, product availability, price, warranties and product delivery. Follows-up with customers to ensure satisfaction. Follows up on all sales orders to ensure full shipment/fulfillment. Reviews the daily reporting and expedites customer delivery needs. Handles customer inquiries and problem resolution when an outside salesperson is not available. Contributes to add-on sales by maintaining a high level of product knowledge. Attends all assigned product training. Observes and evaluates performance, provides instruction and assigns duties. Provides coaching and development for sales acumen enhancement and team engagement. Solutions require analysis and investigation. Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience. Manages a group or team of professional individual contributors and/or indirectly supervises support staff. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel less than 10% of the time. Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines. $84,700.00-$126,700.00 Annual HDS provides the following benefits to all permanent full-time associates: Medical (with Prescription drug coverage), dental, and vision plans Health care and Dependent Care FSA (as applicable) 401(K) with company match Paid Holiday, Vacation, Personal Time, and Wellness Day Paid Sick Time Life and Accidental Death & Dismemberment Insurance Short and Long-term Disability Insurance Critical Illness Insurance Accident Insurance Whole Life insurance Commuter Benefits Tuition Reimbursement Employee Assistance Program Adoption and Surrogacy Assistance CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors. We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people. HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.