Brand: Optimum Requisition #: 10419

Overview Are you looking to optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team. We provide reliable, high-speed connectivity solutions that keep the world connected, empowering lives and driving innovation. We owe our success to our people and the communities we serve.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

The Sales Contact Center Manager of Sales Strategy and Operations will partner with sales leadership to drive profitable growth and key performance metrics. This role reports to the Director - Sales Strategy & Operations and is responsible for developing and implementing sales strategies. You will be an influential partner to ensure the sales organization has the right tools, training and support to drive profitable customer growth.

Responsibilities

Assist in the development, execution, and quantitative analysis of sales strategies. Ensure successful planning, roll-out and execution for key strategic initiatives (e.g., Sales Performance Improvement Plans, adherence to Optimum Sales Process, forecasting of short- and long-term sales forecasts and budgets).

Partner with Sales Operations and Engagement to develop Rep career progression and commission plans that drive rep retention and high performance.

Collaborate with Sales Contact Center leadership and cross-functional partners on workforce planning and headcount modeling.

Contribute to sales and customer experience trainings across all levels to enable best-in-class customer interactions.

Ensure appropriate reporting in partnership with business insights/reporting teams to increase rep visibility to performance and support coaching and accountability; audit and validate results across products and services.

Ensure alignment and timely communication of monthly sales targets across multiple sales channels within the Sales Contact Centers organization.

Establish a culture of action and data-driven decision making to deliver and exceed performance expectations.

Enable direct sales channel strategy; optimize for rate of penetration, revenue, return on operations and reputation.

Operate as a strategic yet hands-on leader who can reinvent the playbook.

Ensure effective operating cadence of meetings, employee engagement and development, business continuity planning, real estate and operational readiness.

Responsible for organization and creation of executive performance reviews, supporting materials and data accuracy.

Execute a thorough project management intake, approval and feedback program.

Operate with discretion and integrity in highly confidential circumstances and information.

Qualifications

BA or 8+ years relevant work experience.

Ability to be present in office up to five days per week; travel required up to 50% domestically and internationally.

Minimum of 5+ years in consumer & business sales and operations leadership with a proven track record of delivering against business plans and targets.

Experience with tools to create senior executive reviews and updates (PowerPoint, Excel, Word, etc.).

Experience in broadband, mobile, video, cable industry or similar regulated B2C/B2B.

P&L leadership mindset with a strong growth track record.

Proven experience building a data-driven decision-making culture and delivering results.

Experience managing across a diverse and distributed footprint preferred.

Robust understanding of sales contact centers and customer behavior/trends.

Executive presence, strategic thinking, collaboration, and influencing skills.

Demonstrates authentic leadership and ability to manage through transformation and change.

At Optimum, our four core pillars are Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. We empower employees to take responsibility and solve problems, foster open communication, collaborate, and continuously learn to deliver top-quality products and services.

If you are ready to embark on a thrilling career, seize this opportunity today and join our winning team to shape the future of connectivity.

Required notices All job descriptions and required skills, qualifications and responsibilities are subject to modification by the Company based on business needs.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds. The Company collects personal information for employment purposes and complies with applicable laws. Applicants will never be asked to provide money as part of the hiring process. Please review our Fraud FAQ for details.

Pay is competitive and based on skills and experience. The starting pay range for this position in New York is $102,816 - $168,912/year. For New Jersey and other locations, please inquire with your recruiter. The rates are subject to change and reflect the time of hire.

We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Visa sponsorship is not provided for this position.

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