About Us We are a leading urology practice committed to delivering exceptional care and life-changing outcomes. We are growing fast and looking for a high-energy, patient-focused  Medical Sales Concierge  to join our team and be the bridge between prospective patients and world-class treatment. This position is based in Atlanta but provides opportunities for remote, hybrid or on-site work. All candidates must be located in the Greater Atlanta area. Position Overview As a  Medical Sales Concierge , you will serve as the first and most consistent point of contact for prospective and active patients. You’ll guide them through their care journey - from the first phone call to procedure coordination - ensuring they feel informed, supported, and confident every step of the way. Your role is a mix of patient advocacy, education, relationship-building, and appointment coordination. You’ll help drive conversion to consultation and treatment by delivering a seamless, empathetic, and solutions-focused experience. Key Responsibilities Inbound & Outbound Patient Engagement Answer patient calls, texts, and emails with warmth, professionalism, and a sense of urgencyFollow up on leads from digital ads, referrals, and consult requestsGuide patients through next steps, explain procedures, and address common questions or objections Care Navigation Educate patients on treatment options in collaboration with clinical teamsCoordinate appointments, imaging, lab work, and procedure schedulingProvide pre- and post-visit touchpoints to ensure satisfaction and continuity Sales & Service Excellence Track leads and pipeline progress using CRM or EMR toolsHelp convert inquiries into consultations and consultations into treatmentsServe as the "go-to" patient advisor to boost trust, loyalty, and long-term satisfactionProactively sell cash-only, concierge level medical services Team Collaboration Work closely with physicians, office managers, and clinical staff to ensure coordinated careHelp identify gaps or barriers in the patient journey and suggest improvements What Success Looks Like High patient conversion rates from inquiry to treatment Excellent patient satisfaction scores Rapid and consistent follow-up with all leads Personalized, clear communication at every step Qualifications Bachelor's degree in related field preferred 2+ years in patient-facing healthcare, elective medicine, or concierge medical sales preferred Proven success in high-touch sales, customer experience, or service roles Empathetic communicator with strong phone presence and emotional intelligence Highly organized and proactive, with a natural drive to solve problems Familiarity with medical office workflows, CRMs, or EMRs a plus Why Join Us Opportunity to make a life-changing impact on patients Fast-paced, purpose-driven team environment Competitive pay with performance-based bonuses Room for growth in a forward-thinking, patient-first practice Rep-Lite receives a large volume of resumes for each position and regretfully cannot respond to each application.

If we have an interest in speaking with you further, we will email a request for a video interview. Sometimes these emails end up in spam/junk so please make sure you are checking them periodically; the sending domain will be @applytojob.com. Thank you for your interest in Rep-Lite and good luck in your search! ***“Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.