Mgr, Customer Service Sales Operations $2,000 Signing Bonus!!! GCI's Manager, Customer Service Sales Operations will manage a team responsible for ensuring a high-quality customer experience by providing prompt, courteous assistance and accurate information to customers on all company products and services. Responsible for daily store operations, ensuring professional, efficient, effective processes, and meeting or exceeding sales goals. Essential duties and responsibilities at all levels include: Fully own the mission, goals, operations, and results of the team and areas of responsibility. Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide. Establish the vision and tone for the department, consistent with company culture and mission. Establish clear, measurable, and achievable goals and performance expectations and follow up appropriately. Hire individuals who can accomplish those goals and meet those expectations; provide them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establish a development path commensurate with capabilities and potential. Provide clear and accurate feedback to individuals and teams on a timely and consistent basis. Effectively manage processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner. Manage activities and performance, track sales goals, and set individual sales targets. Implement and manage successful sales initiatives, sales results, inventory, cash balancing, and high-quality customer service. Provide training, guidance, and assistance to the agents, answering inquiries regarding company product lines. Help to resolve or appropriately escalate customer concerns, problems, and complaints efficiently. Competencies include: Accountability Basic Principles Collaboration Communication Compliance Customer Focus Reliability Results Safety & Security Change Management Decision Making Planning & Implementation Mentoring & Development Performance Management Technical Management Physical Requirements and Working Conditions Minimum Qualifications: High School diploma or equivalent. Bachelor's degree in Business Management, Marketing, Computer Science, or related field. Minimum of five (5) years of experience in customer service within a customer-oriented environment. Including a minimum of three (3) years in a supervisory or management position; may be substituted with equivalent demonstrated functional leadership experience. Preferred: Telecommunications experience. Relevant telecom industry or job-specific certifications. Driving Requirements: This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course. Diversity, Equity, and Inclusion: At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer. GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.