At T-Mobile, we prioritize investing in YOU! Our Total Rewards Package ensures you receive the same exceptional care we provide to our customers. All team members enjoy a competitive base salary and comprehensive compensation package—this is Total Rewards. This includes wealth-building opportunities through our annual stock grant, an employee stock purchase plan, 401(k) options, and access to free, year-round money coaches. Join us and see how we are UNSTOPPABLE for our employees! Job Overview: Mobile Retail Sales Associates are essential members of the Retail Team who bring the T-Mobile brand to life in various partner locations where engaging with customers is key for success. As ambassadors of T-Mobile, they create excitement around our products and services and thrive in high-traffic retail environments. Mobile Associates excel in building and deepening customer relationships through meaningful interactions and are skilled in identifying customer needs while educating and recommending solutions. Job Responsibilities: Proactively engage with a diverse range of customers in a busy retail environment, utilizing digital tools to communicate effectively, educate customers, and showcase T-Mobile solutions. Employ self-serve digital tools during customer interactions to identify needs and utilize solution-based selling techniques to demonstrate the value of T-Mobile offerings. Help customers understand how to leverage the T-Mobile app for their wireless needs. Complete thorough training on the T-Mobile in-store experience, acquire new skills, and stay updated on products and processes. Regularly review personal results and current promotions to be customer-ready at all times. Exemplify a customer-obsessed attitude; maintain a friendly and engaging demeanor to build trust and loyalty with customers. Actively reach out to potential customers and follow up to capture referrals and manage processes. Collaborate with local store leadership and teams to support an exceptional customer experience from account setup to device support and account servicing. Education: High School Diploma/GED (Required) Work Experience: 6 months of customer service and/or sales experience in a retail environment is preferred (Required) Knowledge, Skills, and Abilities: Passionate about customer satisfaction and adept at balancing customer experience and performance goals (Required) A strong team player willing to collaborate with peers and store leaders to share best practices (Required) Competitive in nature, thriving in a fast-paced sales environment (Required) Licenses and Certifications: At least 18 years of age Legally authorized to work in the United States Compensation & Benefits: Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, you will receive on-the-job training and be eligible for hourly training pay. Upon completion, you will promote to the Mobile Expert role with an annualized incentive target of $18,000/year, with the possibility of earning more based on performance. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. T-Mobile offers a robust suite of benefits, including medical, dental, and vision insurance, 401(k), stock options, generous paid time off, family leave, and various financial wellness programs. For a comprehensive view of our incredible benefits, visit our benefits site. Our commitment to your growth is unwavering. As part of the T-Mobile team, you'll experience numerous career development opportunities. We believe in helping employees reach their full potential and supporting your journey. Join us and strive to be unstoppable together! T-Mobile USA, Inc. is an Equal Opportunity Employer, promoting diversity and inclusion within our workforce. We ensure that employment decisions do not consider age, race, ethnicity, color, religion, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law.