Description

Job Summary

Under the supervision of the Assistant Director, the employee operates a gift shop/kiosk at one of the locations throughout the AMAG complex. The employee performs retail sales and membership sales, orders, and maintains inventory, and organizes merchandise displays. The employee also assists with plant sales at the Longleaf Botanical Gardens (LBG). Employee coordinates purchases and maintains a perpetual inventory of merchandise. Employee is charged with maintaining prices and profitable relationships with vendors. The employee may also be cross trained to work the reception or front desk of the AMAG. Work is performed under established procedures and employee exercises judgment in completing work. This job is considered security-sensitive and is subject to a pre-employment background check.

ESSENTIAL FUNCTIONS: The following list was developed through a job analysis; however, it is not exhaustive and other duties may be required and assigned. A person with a disability which is covered by the Americans with Disabilities Act (ADA) must be able to perform the essential functions of the job unaided or with the assistance of a reasonable accommodation.

ESSENTIAL FUNCTION: Customer Service. Employee assists guests and patrons and ensures a positive experience for the customer. Greet customers. Performs the functions of cashier, collecting and receipting payment for merchandise. Bags or wraps customer's purchases. Answers questions concerning merchandise from customers. Reconciles the cash drawer at the end of the day and ensures monies are properly secured. Sells AMAG memberships; enters new member into the computer and sends a membership welcome package.

ESSENTIAL FUNCTION: Gift Shop Operations. Performs duties related to the effective and efficient operation of the Gift Shops in the AMAG. Assists with general cleaning of Gift Shop merchandise. Prepares merchandise displays that appeal to customers. Conducts periodic inventories of Gift Shop merchandise, verifying actual count to computer inventory records. Develops merchandise orders to replenish inventory and obtain new items. Receives and processes new merchandise orders, inputs into computer inventory. Develops a working knowledge of background information on Gift Shop merchandise. Develops a working knowledge about Museum policies, programs, and exhibits. Assists with the LBG plant sales; coordinates reservations, collects monies.

NON-ESSENTIAL FUNCTION: Assists with front desk and reception coverage when necessary. Assists with special events and programs. Performs other job-related duties as required or assigned.

Knowledge, Skills and Abilities (* Can be acquired on the job) *Knowledge of City rules, regulations, policies, and procedures. *Knowledge of AMAG facilities and offerings. Knowledge of principles and processes for providing customer and personal services. Knowledge of proper reception procedures. Knowledge of merchandising and sales. Knowledge of basic bookkeeping and handling cash drawers. Knowledge of safety rules including accident causation and prevention. Communication skills to effectively communicate internally and externally, both orally and in writing. Verbal skills to effectively communicate with co-workers, supervisors, and the general public. Reading skills to understand forms, reports, policies, and procedures. Writing skills to develop professional letters, reports, and other materials using correct English, grammar, punctuation, and spelling. Math skills to add, subtract, multiply, divide, and handle monies. Organizational skills and attention to detail. Ability to operate cash register and make simple mathematical computations. Ability to operate standard office equipment. Ability to use computers and office productivity software. Ability to handle and account for monies. Ability to use a multiline telephone. Ability to maintain professional attitude. Ability to communicate information and ideas so others will understand. Ability to interact with the general public at various levels of interest. Ability to work with both paid staff and volunteers. Ability to deal with all contacts in a courteous and patient manner. Ability to handle upset or irate individuals. Ability to handle dynamic situations in a calm and courteous manner. Ability to organize and prioritize work and multi-task. Ability to work with minimal supervision. Ability to drive.

Requirements

Minimum Qualifications: Possess a high school diploma or GED. Minimum of two (2) years of experience in retail or cash sales. Possess a current and valid driver's license; must be insurable. Ability to work non-standard hours. Ability to travel. Ability to pass a pre-employment background check.

Physical Demands: The work requires some physical exertion such as long periods of standing; recurring bending, crouching, stooping, stretching, reaching or similar activities; recurring lifting moderately heavy items such as record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.