Through relationship building and prospecting, profitably increase sales of parts, service and body shop products to assigned customers.

Responsibilities: 

• Achieve sales objectives to assigned accounts
• Establish and develop relationships through personal interaction with customers
• Identify target accounts and action plans to increase sales
• Complete and update Account Profiles on assigned accounts
• Contact new credit account customers within 15 days
• Timely resolution of customer complaints
• Address pricing, product, or customer service issues with customers
• Attend and participate in monthly Sales meetings to review performance, opportunities, challenges, programs, etc.
• Sales Representative Training – sales skills, product knowledge, computer systems. Plus, International mandatory and volunteer training.
• Coordinate and promote “Customer Training Nights”, and vendor “ride-alongs”
• Develop, manage, and track customer incentive programs.
• Promote, install, and administer Repair Link systems with customers
• Collect market feedback to monitor and address competitiveness.
• Request special pricing assistance (SPA’s) from International when needed.
• Manage parts customer contact database (CRM).
• Develop key vendor relationships.  Maximize utilization of supplier programs and resources.
• Special projects as assigned by General Manager, Director, Parts and/or President
• Maintain accurate customer records of all consignments.
• Handle all elements of customer service to the assigned customer base.
• Develop appropriate relationships with International personnel.
• Proactively monitor, suggest inventory additions and/or modifications to support assigned accounts.

Qualifications: 

• A high school diploma minimum
• A minimum of (3) years medium and heavy-duty truck parts/service experience
• A college graduate or equivalent experience in Medium/Heavy Duty truck industry is preferred
• Customer focused
• Salesmanship
• Organizational abilities
• Ability to multi-task
• Time management skills
• Effective oral and written communication skills
• Computer skills (PC and business system – i.e. CDK)
• Appreciation of the need for teamwork and sincere desire to contribute as a part of the team
• Excellent communication skills, including an awareness of others and an effective listening ability
• Customer appreciation, a desire to satisfy customers and the ability to instill customer confidence
• An ability to build the team with helpfulness and interaction in an outgoing, approachable manner
• A commitment to customer satisfaction by addressing potential issues proactively
• Honesty and integrity
• Demonstrated ability in convincing others to gain support and influence
• The ability to alter standard procedures and adjust accordingly despite changing circumstances
• Candidate is highly motivated and willing to take initiative to achieve results beyond what is required.
• Able to work collaboratively with others as part of a team and generate positive long-term results
• Ability to be attentive and listen to others, allow others to speak, and are considerate of other opinions
• The ability to operate under high pressure situations and maintain self-composure in the face of challenging circumstances