Summary:

As an Outside Sales Lead at Race Communications, you will drive sales growth and lead a team of outside sales representatives. Reporting to the Outside Sales Supervisor, you will provide training, coaching, and mentorship, fostering a collaborative and productive team environment. Your role involves engaging in sales outreach, building customer relationships, and promoting our fiber optic internet, phone, and television services. You will use your product knowledge and customer service skills to provide accurate information and maintain detailed records. Participation in sales campaigns and events requires travel in your market, with a strong emphasis on safety and compliance. This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization. Qualifications and Experience: Eligibility for US Employment without sponsorship Minimum of 18 years of age A valid driver's license, subject to successful verification through a DMV check, is mandatory High School Diploma or GED or equivalent combination of education and experience is required Minimum of two years of experience in sales, outside sales preferably within the telecom sector, or a related field, with equivalent work experience in customer-facing roles required Minimum of one year of experience managing a team required Experience with direct sales, B2B sales, and/or channel sales within the telecom sector preferred Familiarity of telecommunications products, services, and technologies (e.g., broadband, wireless, VoIP, fiber optics) preferred Familiarity with telecom industry standards, regulations, and competitive landscape, including a comprehensive understanding of regulatory compliance, market trends, and competitor strategies preferred Proficiency in CRM systems and sales analytics tools such as Sales Rabbit, Tableau, and Salesforce required Ability to motivate outside sales representatives to achieve monthly sales target given by Director of Sales, aligning efforts with market demand and company objectives Ability to travel moderate distances by both car and foot to meet with clients and outside sales representatives onsite or in field, as needed Willingness to participate and occasionally travel to attend sales and marketing events, contributing to the company's outreach efforts and client acquisition strategies Ability to travel to multiple work sites, work overtime, weekends, holidays, or off hours as needed The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication Proficiency in Spanish Language desirable Skills: Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications Functional use of common office equipment, computers, and office software Strong time management skills, with the ability to manage priorities and workflow Commitment to accuracy and high standards for quality of work Ability to work with all levels of team members and management Excellent problem resolution and customer service skills Ability to deal effectively with a diversity of individuals at all organizational levels Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail Excellent verbal and written communication skills Ability to work on complex projects with general direction and minimal guidance Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency Good judgement with the ability to make timely and sound decisions Highly resourceful team-player, with the ability to also be extremely effective independently Ability to effectively present information and respond to questions Ability to distinguish colors and audible tones Essential Duties and Responsibilities: Sales Team Leadership and Support: Under the direction of the Outside Sales Supervisor, helps support the outside sales representatives team Provides ongoing training, coaching, and mentoring for local team of outside sales representatives Foster a positive and collaborative team environment to maximize productivity and morale Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook Compliance and Ethics: Ensures compliance with all company policies, industry regulations, and ethical standards Promotes a culture of integrity and accountability within the sales team Maintains confidentiality of sensitive information and adhere to data protection policies Sales Outreach and Customer Engagement: Sources new sales opportunities through door-to-door education of Race fiber optic internet, phone, and television services Identifies, assesses, and understands customer needs and requirements to achieve customer satisfaction Identifies potential sales opportunities, and generates interest and sales opportunities Builds relationships and trust with customers through open and interactive communication (listening) Product Knowledge and Customer Service: Gains and retains extensive product knowledge as well as detailed comprehension of customer's requirements for Race fiber optic internet, phone, and television products Provides accurate, valid, and complete information when using our CRM and other software as provided Documentation and Compliance: Keeps detailed records of customer interactions, processes customer accounts Sales Campaigns and Events: Participates in sales and marketing campaigns and attends outside events (travel required) Safety Protocols: Adheres to safety protocols and guidelines outlined in the Race employee handbook and job description to promote a safe work environment Lead Responsibilities: Adheres to team procedures and guidelines, as well as policies outlined in the Race Communications Employee Handbook. Provides support in identifying training needs and supports professional development initiatives to enhance team skills and performance. Helps onboard and mentor new team members to ensure they are equipped with the knowledge and skills needed to perform their roles safely and effectively. Provides support to team members on various team matters, ensuring alignment with organizational policies and applicable laws. Collaborates with team members to maintain a positive work environment by fostering open communication, addressing minor conflicts, and escalating issues as needed. Helps ensure team members have the tools and resources needed to succeed, assisting in tracking progress toward goals and providing status updates as requested. Assists in maintaining compliance with company policies, procedures, and regulatory requirements, ensuring team alignment with organizational standards. This role does not have direct supervisory responsibilities. The Lead may assist in tasks related to supervision on behalf of the reporting supervisor or manager on duty, such as coordinating task assignments, timing of shift breaks, validating mid-level transactions, and escalating disciplinary and performance matters. As Part of Our Team, You Will Enjoy: 100% Employer-paid medical, dental, vision, and life for all our employees 401 (k) with 100% Employer-matched up to 4% of your annual income Generous paid time off including sick, vacation, holiday and birthday pay Free Race highspeed internet and phone service where available All offers of employment are contingent until all pre-employment requirements are met. These requirements, which vary by position, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment. Background Check: Race Communications is a Fair Chance employer abiding by Federal and applicable state Fair Chance Act (s) for all applicants and additionally abides by the LA County Fair Chance Ordinance if you are applying for a position (is) associated with our Lancaster or Palmdale offices. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. Race will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Incoming employees will participate in our Speedway to Success onboarding and orientation program and may be required to travel to an onboarding location other than their designated worksite for the first day. Remote employees may be required to attend in-person orientation and collect their assigned equipment on their first day. Further information will be provided closer to the hire date.