SUMMARY:
Reporting to the P&L Manager, the Planning and Sales Administrator will be coordinating and scheduling production activities to ensure efficient and timely manufacturing processes. This position requires a deep understanding of operational processes, strategic planning, and the ability to manage resources and schedules effectively. The role will also involve overseeing new product releases, collaborating with cross-functional teams, and ensuring compliance with safety and quality standards

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Include but are not limited to the following. Other duties may be assigned.)

• Maintain and update customer databases and portals with accurate information
• Communicate with customers regarding order updates (quantities, delivery dates)
• Respond to customer inquiries via phone, email, and fax promptly and professionally
• Address any customer complaints and issues promptly, ensuring a positive customer service
• Escalate complex or unresolved issues to the appropriate department or manager
• Verify customer information and ensure all transactions are completed correctly
• Maintain accurate records of customer interactions, transactions, and feedback
• Respond to customer requests in collaboration with sales team members, and provide required documentation promptly
• Maintain regular communication with the sales, accounting, and production team regarding any issues that may impact order fulfillment
• Supporting multiple departments by managing administrative tasks, coordinating purchase orders and order fulfillment, ensuring timely deliveries, maintaining sales records, and ensuring smooth communication between departments
• This role requires strong attention to detail, excellent communication skills, and the ability to work independently with minimal supervision
• Perform other duties as assigned

EDUCATION AND/OR EXPERIENCE:

• High School graduate
• 2+ years customer service experience (in a manufacturing environment is a plus)
• Excellent communication skills and a passion for helping others
• Ability to handle various customer inquires professionally and efficiently
• Strong excel skills
• Strong problem-solving and conflict-resolution abilities
• Ability to multitask, prioritize, and manage time effectively with a strong sense of urgency
• Positive attitude and a solid commitment to providing exceptional customer service
• Ability to work under pressure and meet tight deadlines

BENEFITS:

• Medical, Vision, Dental *Start on the 1st day of the following month after being hired*
• 401k with Company match of up to 6%
• Life Insurance and Employee Assistance Program
• Company Paid Holidays
• Vacation Accrual

ADDITIONAL INFORMATION:

• Pay: 24 – 25/HR
• Monday – Friday (7am – 3:30pm)

We are committed to a safe, drug-free work environment and pre-employment drug screening, physical and background checks are required prior to starting.

Luxfer Superform is an Equal Employment Opportunity (EEO) employer and does not discriminate based on race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. Women, minorities, and veterans are encouraged to apply.

This position requires access to our export-controlled commodities, technical data, technology, and services. These items are restricted under the International Traffic in Arms Regulations (ITAR) to U.S. Citizens, Lawful Permanent Residents of the U.S., and properly licensed foreign persons. Therefore, employment is contingent on compliance with ITAR regulations and successfully obtaining and maintaining the necessary export authorization license from the U.S. Department of Commerce’s Bureau of Industry and Security, U.S. Department of State’s Office of Defense Trade Controls, or other applicable government agency. We participate in E-Verify. Candidates must be authorized to work in the US.

NOTICE FOR CALIFORNIA RESIDENTS
Pursuant to the California Privacy Rights Act, if you are a California resident, you have the right to know the categories of personal information we collect and how it’s used. Please visit the site below to access our California Privacy Rights Act Policy for candidates and employees.
https://www.luxfercylinders.com/support-item/california-privacy-notice-to-applicants/
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