Plastic Surgery Patient Care Coordinator/Sales

7 Days Old

**Patient Care Coordinator** *Landford Plastic Surgery / Wilmina Landford, MD* *Bethesda, Maryland* *Spanish Speaking Preferred* **Job Summary:** We are seeking an exceptional **Patient Care Coordinator** to join our team at Landford Plastic Surgery. The successful candidate will have a passion for providing a world-class experience and delivering outstanding customer service, while coordinating consultations and procedures, and ensuring a seamless experience for our patients. This role is ideal for someone with experience in high-end customer-facing positions who thrives in a dynamic and patient-focused environment that is centered around wellness and beauty from the first point of contact to post-procedure care. A strong sales mindset is essentialthis role involves making up to 50 outbound calls per day to schedule procedures and follow up with patients. **Key Responsibilities:** Patient Experience Excellence Serve as the first point of contact for new and returning patients, ensuring an exceptional, personalized experience aligned with the high standards of Landford Plastic Surgery Strive to exceed sales targets while ensuring patient satisfaction through exceptional service Drive brand awareness and convert new leads to surgical procedures Coordination Leverage sales experience to guide patients through the decision-making process Educate potential patients on available procedures and aesthetic treatments Review expectations and successfully screen qualified patients Patient Care Work closely with Dr. Wilmina Landford to schedule and prepare patients for consultations, follow-ups, and surgeries, providing comprehensive information and guidance at each step Provide cost estimates, schedule procedures, prepare and communicate surgical fees, and collect deposits and payments. Coordinate pre- and post-op requirements and appointments to ensure optimal outcomes and a positive experience Develop and maintain long-term relationships with patients, offering ongoing support and follow-up throughout the patient journey, ensuring all their questions are addressed Provide superior customer service throughout every touchpoint Administrative Duties Manage patient records, maintain appointment schedules, and handle phone and email inquiries with professionalism, ensuring timely and thorough responses **Qualifications** Preferably 2 years experience in a sales or customer/patient-facing role preferably within the beauty, skincare, or medical aesthetics Proven ability to make up to 50+ outbound phone calls daily Strong interpersonal and communication skills with a talent for building rapport for an elite patient experience Passion for providing white-glove customer service and creating memorable patient experiences High attention to detail and ability to multi-task in a fast-paced environment Self-motivated with a drive for results consistent with a proven track record of exceeding sales goals Strong negotiating skills to persuade and influence others Participates and works well in a team-based environment A professional, polished appearance and demeanor with a proactive approach to problem-solving Proficiency in social media and enthusiasm for the aesthetic industry Professionalism, dependability, and a commitment to embracing company culture Ability to handle confidential information with discretion and professionalism Fluency in English and Spanish (verbal and written) preferred but not required **What We Offer:** A dynamic and supportive environment within a highly respected practice Competitive base salary with monthly performance-based incentives to increase overall compensation. Paid time off Paid holidays Comprehensive benefits package Professional growth and development opportunities --- If you are passionate about elite patient care, and are eager to help transform lives through aesthetic medicine, we encourage you to apply.
Location:
Bethesda, MD, United States
Job Type:
FullTime
Category:
Office And Administrative Support Occupations

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