Product Manager - Customer Success

3 Days Old

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub is seeking a Product Manager to lead the strategy and execution of high-impact initiatives that shape how millions of fans discover, engage with, and attend live events worldwide. In this role, you'll define and drive product priorities grounded in user needs and commercial outcomes, working cross-functionally with engineering, design, data, and business teams to deliver measurable impact. You'll be expected to navigate complexity, make high-quality decisions quickly, and balance near-term delivery with long-term vision. Our PMs play a critical role across the company, and we expect you to operate with ownership, clarity, and strong product judgment, while also mentoring others and contributing to a culture of collaboration and excellence.

Location: Hybrid (3 days in office/2 days remote) - New York, NY

About the team:

The Customer Success team owns the end-to-end support experience, ensuring fans have a great experience attending events and resolving any issues that may arise. We are at the forefront of StubHub's mission to become the global destination for live event experiences, designing and delivering a world-class post-purchase journey through intuitive product experiences that millions of fans depend on every day. We are driven by our obsession with understanding customer pain points and addressing them through innovative solutions. This includes improving product quality, introducing self-help tools, leveraging AI-powered solutions and automation to simplify the customer journey. We ensure seamless support across all channels, offering effortless transitions from web-based support to call centers for those who prefer speaking with an agent. Serving a global fan base across 60+ regions and 30 languages, we prioritize delivering localized, personalized experiences. Our commitment to diversity of thought and transparency of impact fuels our cross-functional collaboration among product, engineering, data, and operations experts. Every team member has an equal voice in ideation and access to insights, ensuring we continually push boundaries to elevate the post-purchase experience.

What You'll Do:

What You've Done:

What We Offer:



The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range

$120,000-$175,000 USD

About Us

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the worldfrom sports to music, comedy to dance, festivals to theaterStubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
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Location:
New York

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