About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter.

The Job

The Product Manager - Sales Technology & Experience is responsible for driving the strategy, development, and continuous improvement of sales platforms and tools that enable internal teams, brokers, and partners to sell Medicare Advantage effectively and compliantly. This role ensures a streamlined, user-centric, and integrated sales experience by collaborating across departments and with external vendors.

You Will

Define and continuously evolve the product vision for sales tools and digital experiences aligned to business strategy and growth goals

Partner with stakeholders across Sales, Operations, Compliance, Marketing, IT and Engineering to identify technological needs and address experience pain points

Lead vendor and platform integrations-including requirements, implementation, and optimization of tools: Microsoft Dynamics 365, Connecture, Genesys, etc.

Enhance user experience across internal and external sales tools, prioritizing simplicity, speed, and compliance

Prioritize enhancements based on business impact, usability, compliance requirements, and broker/consumer feedback

Serve as the Product Owner within an Agile environment, translating business needs into clear user stories and actionable functional requirements

Measure and optimize performance using KPIs such as application throughput, broker satisfaction, conversion rates and system uptime

Ensure compliance with CMS sales and marketing guidelines in all digital and technology touchpoints

Champion innovation-bring new ideas to reduce friction and improve digital enrollment, broker onboarding, and field sales experience

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN's Vision and Goals.

Other duties as assigned.

Your Qualifications

Bachler's Degree in Business, Product Design, Technology, or related field; or equivalent experience preferred

Master's Degree preferred

5-8 years of product management experience, including working with business stakeholders, defining user stories, managing roadmaps and establishing backlogs

Experience as a Product Owner or Product Manager, in a digital / AI-focused environment.

Strong background in user experience, design thinking, or journey mapping

Experience working with Agile/Scrum framework and backlog tools

Excellent interpersonal & communication skills. Strong organizational skills; ability to prioritize multiple and competing tasks, working independently and in a team environment

Demonstrated ability to work with all levels of staff, within and external to the organization to achieve goals. Experience with coordinating diverse groups of individuals to achieve overall program success

What's in it for you? Base Pay Range: $106,200 - $153,705 Salary Work Mode: Mostly Remote An annual employee bonus program Robust Wellness Program Generous paid-time-off (PTO) 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days Excellent 401(k) Retirement Saving Plan with employer match Robust employee recognition program Tuition reimbursement An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.