The Opportunity

Hyatt Hotels Corporation seeks a Project Manager to join a global luxury program team. In this role, you will collaborate with teams across regions, contributing to a highly visible initiative that spans markets and cultures. You will have the chance to make meaningful impacts, enhancing program features, optimizing operations, and elevating the customer journey on a global scale. The program’s rapid growth offers significant exposure within the organization, making this an ideal position for someone who thrives in environments requiring superior work and delivering excellence.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include: ·       Annual allotment of free hotel stays at Hyatt hotels globally ·       Flexible work schedule ·       Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center ·       A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption ·       Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role Responsibilities include project management of business-related efforts within a global luxury travel agency program, working with both internal and external stakeholders. This position will help to ensure the Program operates smoothly while assisting with the product enhancements to both the program’s website and program policies. Additionally, this position will own the creation of reports on program performance. This person will independently manage lower complexity projects including responsibilities such as gathering status and writing status reports, capturing and distributing meeting minutes, documenting and managing risks and issues, creating and maintaining project schedules, keeping projects on track, within scope, and budget. Produce reports utilizing large amounts of Program data in Excel and the Program Dashboard. Create program metrics with the use of excel pivot tables and collaborating with analytics team. Act as the point of contact on performance and metrics related requests. Become a SME for the program and act as an escalation point for customers. Effectively perform problem solving by troubleshooting and researching issues. Act as the liaison between the business and the digital team to communicate requirements, report website issues, conduct user testing, and provide feedback on digital enhancements with the product team. Create and maintain program documentation including training materials, SOPs, marketing collateral, user guides, intranet website, and customer presentations. Ensure program policies and requirements are being met and execute compliance processes when necessary.