Job Title: Representative, Inside Sales
Reports To: Vice President & General Manager (VP&GM), Analytical Reference Materials (ARM)
Position Location: Vernon Hills, IL
FLSA Status (Exempt/Non-Exempt): FLSA Status: Exempt
Position Summary:
Strategically expands assigned growth accounts and secures new business within the designated territory through proactive outbound communications, diligent quote and abandoned cart follow-up, and the nurturing of customer relationships. The primary focus includes interacting with industrial, academic, government, and biotech organizations, supported by a diverse Analytical Reference Materials (ARM) product portfolio. Effectively articulates Antylia Scientific’s value propositions in all customer interactions while building robust business relationships across various organizational levels. Identifies new business opportunities within accounts and actively pursues leads, quotes, and abandoned carts to successfully close sales.
Key Responsibilities:
Achieves annual sales targets; understands and implements Antylia Scientific’s systems, contracting, and pricing strategies.
Builds relationships to promote sales growth of assigned accounts through outbound phone, email, or other methods of communication; establishes working relationships with end-users and buyers in order to secure sales.
Develops and maintains effective relationships with multiple customer departments (e.g., Purchasing, Research & Development, Engineering, Maintenance, Laboratory, and Quality); identifies key players at customers’ organization - understands and meets customers’ needs.
Probes and identifies customer opportunities that are not readily apparent; offers solutions.
Is empowered to coordinate efforts with other departments (such as marketing, applications, customer experience, and credit/accounting) to ensure the satisfaction of and bolster relationships with their assigned accounts.
Works with the ARM customer experience team to generate quotes, ensure that orders are entered and that products are shipped in a timely fashion.
Engages with dormant assigned accounts that have no recent sales activity within a defined period; identifies potential new opportunities.
Understands the account management process; develops strategies and implements plans to grow profitable sales; presents plans during business review meetings.
Develops new business through researching and understanding the customer’s market (e.g., environmental, food & beverage, pharma & life sciences, petrochemistry, forensics & toxicology, etc.).
Attends product/vendor/systems meetings and training sessions to stay up to date on new product introductions and current product portfolios.
Utilizes supplier catalogs, on-line databases, and other appropriate resources to cross reference products to meet customer order requirements. Makes suggestions for alternative products when items are not in stock.
Assists customers with buying decisions: researches products, cross-references against similar products available from key competitors, provides pricing & availability.
Utilizing Salesforce.com as well as other applications - maintains accurate records and the files necessary for proper management of customers.
Performs other duties as assigned.
Education:
Bachelor’s Degree in a science related field from an accredited higher learning institution strongly preferred or an equivalent combination of education and experience.
Experience
Minimum of 2 years Inside/Field Sales or Technical Product experience in related product categories is strongly preferred.
Minimum Requirements/Qualifications:
Proficiency in Excel and MS office applications is required, and strong database experience is desirable.
Interpersonal skills to build relationships with and to conduct professional and courteous phone conversation with internal and external customers.
Must be results oriented and self-motivated; strives to achieve targets and goals; is assertive and proactive.
Excellent technical and analytical skills; ability to learn product lines in order to participate in promotions and probe effectively; ability to analyze data and compile reports as needed. Must be able to assimilate data and draw conclusions.
Must possess a customer focused mentality to meet and exceed our customer expectations.
Ability to manage and execute multiple projects concurrently to successful completion, meet deadlines, and follow-up in a timely manner through excellent organizational, planning, prioritization and multi-tasking skills.
Ability to work independently and be able to work in a team atmosphere.
Strong selling and negotiation skills ability to independently negotiate and manage a relationship with various customers as well as execute key sales strategies.
Thrives in a fast-paced, collaborative environment, efficiently works under pressures, within deadlines or other time essential constraints.
Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization.
Strong work ethic and an ability to excel within a rapidly changing and growing organization.
Ability to travel for training & team meetings; up to 10%
Compensation & Benefits:
Salary Range: $60k-74k, depending on location, experience, and qualifications. Plus commission.
Benefits coverage begins day 1, including the following:
Medical, Dental, Vision Insurance
Disability Insurance
Life Insurance
401(k) company match
Paid Time Off (15 days annually)
Paid Holiday time (10 company-designated days)
Tuition Assistance
Additional benefits available with company package
This position has not been approved for Relocation Assistance.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
