Sales and Catering Coordinator (Hotel- Experience)

AC & Element Miami DT, 33130

Job Summary:

We are seeking a dynamic and detail-oriented Sales and Catering Coordinator to join our team. This position plays a critical role in supporting our sales and catering operations, ensuring seamless event execution and exceptional client experiences. The ideal candidate will have excellent organizational skills, a passion for hospitality, and a strong ability to multitask in a fast-paced environment.

ESSENTIAL JOB FUNCTIONS:

Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqué that is representative of MIAHM via all avenues of communication.

Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.

Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events).

Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.

As needed, gain knowledge of hotel food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success.

Use digital sales systems and conceptual sales processes (i.e., Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e., rates, fees, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.

Prepared for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.

Endeavor to work in a unified and collaborative way - one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.

Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.

Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position.

- Follow up post-event to gather feedback and foster long-term client relationships.
- Actively contribute to the continuous improvement of sales and catering processes.

Qualifications:

- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
- Minimum of 2 years experience in sales, catering, or event planning roles.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and experience with CRM software is a plus.
- Strong organizational skills with an ability to manage multiple priorities and work under pressure.
- High level of professionalism and attention to detail.
- Ability to work independently as well as part of a team.
- Flexibility to work evenings or weekends as needed based on event schedules.

Benefits:

- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement savings plan with company match.
- Opportunities for professional development and career advancement.

We are an equal-opportunity employer and welcome applications from all qualified candidates. If you have a passion for hospitality and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity. Join our team and help us create memorable experiences for our clients!