Sales and Experience Manager

New Yesterday

Benefits:
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Training & development
Now Hiring: Sales and Experience Manager
Location: Tacoma, WA | $23/hr+ | Full-Time | Healthcare Eligible (30+ hrs/week)
At Goldfish Swim School Tacoma , we don’t just create confident swimmers — we build an unforgettable experience for every guest who walks through our doors. We’re looking for a Sales and Services Manager who’s energized by teamwork, motivated by improvement, and passionate about creating WOW moments for families and staff alike.
About the Role As the Sales and Services Manager , you’ll be the heartbeat of our front-of-house operations. From managing the lead cadence and coordinating marketing efforts to training team members and running events — your leadership will directly impact the Golden Experience for our members at Goldfish Swim School Tacoma.
Reporting to the Assistant General Manager, this role combines hospitality, organization, and leadership. You’ll also serve as Manager on Duty during assigned shifts, ensuring everything runs smoothly and joyfully.
Your Responsibilities
Lead Management & Team Coordination
Ensure leads are followed up with promptly and effectively
Track lead interactions and team task completion
Support and guide the front desk team in achieving daily goals
Marketing & Billing Support
Collaborate with the Marketing Coordinator to analyze trends and implement outreach strategies
Oversee billing communications before and after invoicing
Address customer concerns with clarity, compassion, and efficiency
Training & Onboarding
Train and mentor new and current team members at the front desk
Foster a culture of service, support, and continuous learning
Event & Inventory Oversight
Coordinate logistics for internal events, family swims and community events
Manage inventory for Treasure Island Pro Shop & Snack Shack, and celebration prizes
Submit purchase requests as needed
Reporting & Operations
Run regular reports to track performance and drive improvement
Maintain organized filing and data systems
Ensure smooth daily operations at the front desk and beyond
What We Believe In
A Collaborative and Supportive Team Culture : You’re not just managing — you’re building up others to shine.
Be Better Every Day : Small improvements, big impact. You’re always learning, growing, and helping others do the same.
Celebrate! : We recognize wins, cheer each other on, and make work joyful.
Deliver Incredible Hospitality : Every interaction should leave a lasting positive impression — for both guests and teammates.
Schedule & Availability
This is a full-time position (30+ hrs/week)
Flexible availability is required, including: At least 1 AM weekend shift
3 weekday PM closing shifts
1 weekday AM opening shift
Healthcare eligibility begins after 90 days of working 30+ hours/week.
Certifications
Lifeguard Certification required (Training provided if not currently certified)
All certifications must be kept current in accordance with renewal standards
Why You’ll Love It Here We work hard, support each other, and have fun doing it. At Goldfish Swim School Tacoma, we celebrate your growth, your wins, and your unique contributions — and we’re committed to helping you thrive both professionally and personally.
Ready to Make a Splash?
Apply
Location:
Tacoma
Job Type:
FullTime

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