The DoubleTree by Hilton Rapid City Downtown Convention Center is seeking a detail-oriented, friendly, and highly organized Sales Administrative Assistant to support our dynamic Sales team. This position plays a key role in providing exceptional customer service to our guests and clients while ensuring smooth administrative operations within the sales office.

Key Responsibilities:

Front Office Support: Greet guests and clients professionally upon arrival to the sales office. Answer incoming phone calls and direct inquiries to the appropriate team member.

Administrative Support: Perform general office duties including data entry, filing, and scheduling. Generate, format, and update sales and event-related reports using Microsoft Word, Excel, PowerPoint, and Outlook. Assist with reservation requests and group block entry using the property management system.

CRM and Database Management: Enter and maintain accurate client information, leads, and activities in the Customer Relationship Management (CRM) system. Support the sales team with tracking leads, contracts, and event history.

Reservations & Billing: Make and modify guestroom reservations for individual and group clients. Assist with billing responsibilities, including creating invoices, verifying charges, and preparing billing summaries for events and groups.

Team Collaboration: Communicate effectively with sales, front office, and accounting departments. Provide support to Sales Managers with proposal preparation, site visit coordination, and event documentation.

Qualifications: High school diploma or equivalent required; Associate's or Bachelor's degree in business, hospitality, or related field preferred. Minimum of 1-2 years of administrative or hospitality experience, preferably in a hotel or convention center setting. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Experience with CRM systems and/or hotel property management systems (Delphi, Opera, etc.) is a plus. Strong organizational, communication, and multitasking skills. Positive attitude with a team-first approach and a commitment to delivering excellent service. Benefits: Competitive pay Health, dental, and vision insurance Paid time off Hotel discounts at Hilton properties worldwide Opportunities for professional development and advancement

Join Our Team:

Be a part of a hospitality team that's passionate about creating memorable guest experiences and providing outstanding support to our clients and colleagues. Apply today to become the Sales Administrative Assistant at the DoubleTree by Hilton Rapid City Downtown Convention Center!