Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

For more information visit http://thecolonypalmbeach.com

The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.

JOB OVERVIEW:

Performs all administrative and service functions necessary in the catering and sales office, including but not limited to:

1. answer phones and emails
2. assist with responding to inquiries for events and groups
3. assist with creating, updating, detailing, and distributing proposals and contracts
4. perform sales and reservations office administrative duties, manage filing and supplies
5. enter information in Delphi
6. communicate with clients via emails and phone
7. provide guest service for all aspects of the business,
8. serve as a liaison between various departments to coordinate event/function details,
9. assist with handling of rooming lists and room block requests
10. provide site tours to clients in the absence of Director of Sales, Director of Catering, or Reservations Manager
11. update sales database,
12. prepare and distribute reports, managers’ schedule and meeting minutes
13. perform other duties as assigned.

SECONDARY JOB FUNCTIONS:

1. Perform office and administrative duties to assist executive management.
2. Monitor supplies and place orders with office supply vendors.

QUALIFICATIONS:

Essential:

1. High school graduate.
2. One-year experience in hospitality, preferably at an upscale hotel (4-star/5-star hotel)
3. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
4. Ability to provide legible communication.
5. Ability to compute basic mathematical calculations.
6. Excellent computer skills with experience in Delphi and creating BEOs.

Desirable:

1. College degree, preferably in Hospitality Management
2. Experience with Rover (StayNTouch)
3. Certification in C.P.R.
4. Ability to communicate in a second language, preferably Spanish or Creole.

Skills:

Essentials:

1. Ability to ensure hotel's standards, policies and procedures.
2. Strong communication skills, both written and verbal
3. Excellent customer service skills.
4. Ability to prioritize and organize work assignments; ability to successfully handle multiple assignments.
5. Ability to focus attention on details.
6. Ability to input and access information into Delphi system.
7. Ability to ensure security and confidentiality of guest and hotel information.

Desirable:

1. Previous guest relations training.