This a fully onsite role in Chicago, IL.

Start Date:

ASAP Schedule:

Full-time | Monday - Friday Location:

onsite in River West, Chicago Duration:

Direct Hire Compensation:

$60,000 - $65,000 salary, plus comprehensive benefits

Our client, a Chicago-based manufacturer of laboratory faucets and safety equipment, is seeking a strong Technical Product Support Specialist to add to their team! This position will support all facets of B2B customer interaction, while working closely with in-house manufacturing, engineering, and sales teams. The ideal candidate will have experience with technical drawings and collaborating on custom products.

RESPONSIBILITIES: Field all incoming B2B calls and emails Answer questions and provide technical support Collaborate closely with engineering and manufacturing to deliver on custom products Evaluate and translate technical drawings Generate price quotes and job bids when needed Enter large volumes of Purchase Orders as they come through Process incoming customer orders Work closely with the shop floor to meet outgoing delivery requirements Resolve any installation or after-sales issues; general troubleshooting

CANDIDATE PROFILE: Bachelor’s degree in a business or technical field 3+ years of technical customer service experience in a manufacturing environment Experience in a technical sales environment Proficient in MS Office Experience working with engineering teams on custom products Experience entering Purchase Orders on a regular basis Some ERP software experience preferred Strong verbal and written communication skills Proven track record of success in school and work environments Ability to prioritize multiple tasks and put the customer first

City Staffing is committed to diversity, equity, and inclusion (DEI) in all aspects of our business. As a women-owned and operated business, WBE certified, we recognize the importance of creating an inclusive and welcoming work environment for all individuals regardless of age, race, creed, color, national origin, sex, ability, marital status, gender identity and/or expression, or sexual orientation.

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