Description

ABOUT THE ROLE

As a Sales Engineer at Kibo, you will partner with functional and technical stakeholders to design solutions and close complex sales opportunities while using your in-depth technical knowledge and experience to close communication gaps. You will leverage your extensive product expertise to identify customer requirements, define product-solution design, and help to shape the approach to meet those requirements when developing the scope. You will also ensure that the architecture is scalable, aligned with the business goals, and strategic direction of the organization.

ABOUT KIBO

KIBO is a composable digital commerce platform for B2C, D2C, and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. KIBO is the only modular, modern commerce platform that supports experiences spanning B2B and B2C Commerce, Order Management, and Subscriptions. Companies like Ace Hardware, Zwilling, Jelly Belly, Nivel, and Honey Birdette trust KIBO to bring simplicity and sophistication to commerce operations and deliver experiences that drive value.

KIBO's cutting-edge solution is MACH Alliance Certified and has been recognized by Forrester, Gartner, IDC, Internet Retailer, and TrustRadius. KIBO has been named a leader in The Forrester Wave™: Order Management Systems, Q1 2025 and in the IDC MarketScape report “Worldwide Enterprise Headless Digital Commerce Applications 2024 Vendor Assessment”.

By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support Kibo’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us!

WHAT YOU’LL DO Lead technical and business discussions internally and externally to provide guidance and support to cross-functional teams throughout sales lifecycle Participate in customer functional and technical discovery sessions to develop a comprehensive understanding of the customer’s current state, processes, systems, and pain points to understand business needs Perform in-depth evaluations of technical requirements for new sales opportunities Collaborate cross-functionally with Executive Leadership, Professional Services, Product Management, Business Users, and other stakeholders to liaison the solution vision, using both technical and functional approaches Present technical solutions in the form of software demonstrations, detailed illustrations, and comprehensive integration diagrams that focus on solving current client pain points Provide valuable industry expertise, thought leadership, and consulting to clients and prospects centered on innovative uses of technology that drive value creation Skills & Requirements WHAT YOU’LL NEED 6+ years of experience in pre-sales of eCommerce, Order Management, or related industry software solutions, with proven track record of delivering projects on time and in budget Highly determined, self-starter, and creative problem solver with a growth mindset Knowledge of typical enterprise architecture landscape e.g. Commerce solution (eComm, OMS) integrations to ERP/ WMS/ 3PLs, Payments, Tax systems, PIM etc. Exceptional client-facing skills and ability to build strong relationships with clients at all levels Technical expertise to configure/create custom demonstrations as needed Comfortable showcasing REST APIs and have deeper architecture discussions with customer and prospects Ability to think outside the box and have a flair for innovation when building and presenting a solution Exceptional communication and presentation skills to deliver high quality customer and prospect-facing presentations to elevate buying experience BONUS Experience in software engineering or solution architecture, with a focus on implementing eCommerce, Order Management, or related industry technologies Familiarity with microservices, APIs with focus on Commerce applications i.e. eCommerce and Order Management systems Experience in software development with proficiency in Node.JS, TypeScript, and JavaScript 8+ years of experience in pre-sales of eCommerce, Order Management, or related industry software solutions, with proven track record of delivering projects on time and in budget KIBO PERKS Flexible schedule and time away programs Paid company holidays and global volunteer day Generous health, wellness, and benefit programs Opportunity for impact, rapid career growth, and intellectual stimulation Passionate, high-achieving teammates excited to help you succeed and learn Company events and other activities

At Kibo we celebrate and support all differences. Kibo is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status. Qualifications