Description

As a Senior Associate, you will support the Custom Care Management Unit (CCMU) team in the management of the sales, marketing and client retention activities for the CCMU product. CCMU is a high touch, custom care management program designed and monitored by WTW clinical specialists and administered by CCMU’s health plan partners to drive improved patient outcomes and reduced costs. CCMU is part of the Health, Equity and Wellbeing community within WTW’s Health and Benefits (H&B) Line of Business.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

Sales & Marketing

• Support the development of CCMU marketing materials, client-facing collateral, and consultant training materials.
• Coordinate local office outreach activities and oversee the management of the sales pipeline.
• Lead the development of client-specific materials evaluating care management programs as part of the medical RFP process, ensuring appropriate coordination with internal teams.
• Manage creation of key deliverables for prospective clients including establishing competency with the savings projection process.
• Serve as a point of contact for client teams on sales activities.

Client Retention & Relationship Management

• Contribute to the content and development of regular internal-facing trainings, updates and collateral.
• Coordination with Operations Project Manager to ensure all client deliverables are created, reviewed, and delivered on time and with accuracy.
• Coordinate client-specific issue resolution and deliverable requests, working with the CCMU Operations team for carrier-specific issues or requests

General

• With all activities, ensure effective collaboration across multiple teams, quality control of deliverables and adherence to timelines.

Qualifications

The Requirements

• 3+ years of experience in health and welfare or health management plan design/management in a consulting, brokerage, or carrier/vendor environment.
• Strong financial skills, with experience in pricing, underwriting, or valuation.
• Proven ability to manage multiple projects and deliver high-quality results.
• Excellent communication skills—both written and verbal.
• Strong analytical, creative, and integrative thinking.
• Team oriented mindset and interpersonal skills with experience collaborating across teams
• Proficiency in Microsoft Excel and PowerPoint.
• State Life and Health license (required within 90 days of joining).

Preferred Qualifications

• Experience with data analytics and carrier reporting.
• Demonstrated ability to build and maintain internal and external relationships.
• Experience working with global service delivery colleagues and collaborating on cross-functional teams.

Company Benefits 

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off 
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets