Sales Operations Assistant

IAV Group is an engineering and technical consultancy servicing the global automotive industry with approximately 6,000 employees worldwide and more than 40 years of experience. As a recognized leader in the specification, design, development, validation and production launch of advanced vehicle and powertrain systems, IAV Automotive Engineering deploys a leading team of technical experts, engineering tools and program processes from its North American Headquarters in Novi, Michigan.

IAV is currently seeking a Sales Operations Assistant at our North American Headquarters in Novi, Michigan.

Why Join Us:

At IAV, you'll be part of a global leader in automotive engineering. We offer a dynamic work environment, opportunities for professional growth, and a culture that values innovation, collaboration, and diversity. Join us in driving the future of mobility.

Essential Responsibilities & Activities:

We are seeking a detail-oriented and proactive Sales Operations Assistant to support our dynamic sales team. This role is critical in ensuring smooth operations across CRM systems, reporting tools, and cross-functional coordination. The ideal candidate will have strong experience with Microsoft Dynamics 365 CRM, Microsoft Office Suite, sales reporting, and will thrive in a collaborative environment. This position will be part of the team that builds customer relationships, sales and marketing activities, and build on a global network of experts within IAV.

• CRM Management: Maintain and update customer data, opportunities, and pipeline stages in CRM systems.
• Sales Reporting: Generate and distribute weekly/monthly reports including revenue forecasts, funnel analysis, and performance metrics.
• Pre-Sales/Inside Sales: Automate contact to opportunity qualification and allocation to IAV sales managers.
• Quote Support: Assist in preparing and tracking customer quotes, ensuring accuracy and timely delivery.
• Team Coordination: Act as a liaison between sales, finance, and operations to streamline communication and resolve issues.
• Post Lead Follow Up: Customer satisfaction, lost deal analysis
• Document Handling: Support legal and commercial documentation processes including NDAs, contracts, and risk assessments.
• System Integration: Facilitate data transfer between CRM and SAP, ensuring consistency and traceability.
• Meeting Preparation: Organize agendas, take notes, and follow up on action items from sales meetings.
• Will support the President manage his calendar for meetings, travel and other administrative support
• Other duties as assigned.