Company Overview At Sesh, we're building the next generation of nicotine alternatives—premium products that help people move away from smoking and vaping. We're a fast-growing CPG startup backed by top investors, with operations in the U.S. and Canada. Our team includes both in-office employees in Austin and remote teammates across North America, and we're united by speed, execution, and culture. We're scrappy, ambitious, and focused on building a brand and company we're proud of. About the Role We're seeking a Sales Operations / Customer Support Representative to help streamline our sales processes and deliver outstanding customer experiences. Role Description Administrative Task Support Manage and process inbound sales orders, sample requests Monitor order flow and proactively resolve fulfillment or compliance bottlenecks Prepare sales presentations, meeting notes, and follow-up communications Coordinate with Finance, Operations, and Marketing to fulfill sales-related requests Support materials for trade shows, both on-site and off-suite support Data Management & Reporting Maintain SFDC accuracy with complete updates on opportunities, leads, and accounts Refresh sales dashboard to identify areas of opportunity and resolve discrepancies Consolidate and update sales reports for bi-weekly ELT review Process & Compliance Support in a Regulated Industry Track key sales KPIs and refresh dashboard reports Support SKU launch readiness, including materials and timelines Prepare sales documentation to maintain compliance with nicotine industry guidelines "White Glove" Sales Support Own post-account onboarding for B2B customers Ensure accounts are "ready to sell" faster (labels, compliance, merchandising) Be the first point of contact for operational questions so sales reps can focus on new business Maintain account health dashboards so leadership can see account activation progress Qualifications Must-Have: 1 - 3 years' experience in Sales Operations or Sales Support Proficiency with Salesforce or similar, and Microsoft / Google productivity tools Strong attention to detail and data accuracy Excellent organizational and time management skills Preferred: Experience with reporting / analytics platforms and sales planning methodologies Background in nicotine, tobacco, cannabis, alcohol, pharm, or other regulated industries Familiarity with compliance documentation (Certificates of Analysis, filings, product labels) Knowledge of marketing / sales restrictions in regulated environments (advertising limits, geographic restrictions, age verification) Ability to collaborate with legal / regulatory teams to ensure compliant practices Experience handling confidential and sensitive data under strict protocols