Overview Sales Retention Supervisor/Revisits Coach Cranford, NJ

Renewal by Andersen – Metro and Midwest is the custom division of Andersen Windows. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. This position plays an integral role within our Inside Sales team and overall success of our business. Our coaches are frontline leaders. Their voice, actions and presence shape the experience of their agents and contribute to the call center’s daily performance. This is a hybrid role that may require you to work onsite at our Cranford, NJ office up to four times per week. All characteristics for this role will include, but are not limited to the following:

Primary Responsibilities

Manage a team of Revisit agents who are re-engaging with customers who inquired with us but didn’t purchase

Monitor live calls and ensure agents are following the appropriate scripts, using strong objection handling, and maintaining professionalism and proper phone etiquette.

Engage and build rapport with revisits agents to create a cycle of accountability and trust

Provide real-time support to help close appointments and build confidence within team

Conduct 1:1 coaching sessions with agents to review performance, discuss areas for growth, and recognize successes

Ensure your agents are aligned with company priorities and shifting objectives

Multi-tasking in a fast-paced environment where attention to detail is paramount

Abide by our Signature Service standard by giving excellent experiences to our customers EVERY time.

Qualifications

High School diploma or equivalent

Proven track record of sales and leadership expertise

Exceptional verbal and written communication skills

Experience and comfortability utilizing scripts, rebuttals, metrics and etiquette in delivering signature service

Willingness to have difficult conversations, overcome objections, and manage conflict

Excellent active listening skills

Proficient computer skills, including comfortability navigating various systems simultaneously

Compensation and Benefits

$23/hr with an uncapped bonus structure — Average annual pay 85k

Full insurance package, including medical, dental, vision, and life for full-time employees

401(K) program for full-time employees

PTO

Student Loan Reimbursement Program

Advancement opportunities – we promote from within!

Schedule

Hybrid role

Must be able to work some mornings and some evenings between the hours of 7:50am-8pm EDT Monday-Friday and 8:50am-8pm on weekends

One weekend shift every week is required

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