Sales Service Coordinator

New Yesterday

Schedule: 9-6pm
The Sales Service Representative provides exceptional customer service and support for internal and external customers, focusing on Industrial and Graphics products. This position is responsible for customer satisfaction, supporting sales revenue goals as well as market share targets.
Customer Service Ensure customer satisfaction through clear communication, timely order fulfillment, and proactive problem-solving. Build and maintain positive relationships with customers. Respond promptly and accurately to customer inquiries regarding product availability. Order Processing Initiate, process, and update sales orders according to customer specifications. Verify purchase order accuracy and obtain necessary information for order completion. Monitor job order progress and relay information to internal and external stakeholders. Maintain accurate records of invoices, purchase orders, and other relevant documents. Communication & Collaboration Lead internal communication with manufacturing, planning, accounting, product, and sales management teams. Advocate for teamwork in a fast-paced environment. Collaborate with the sales team to promote new products to existing and potential customers. Process Improvement Identify and recommend improvements to systems and processes for enhanced efficiency. Other duties as required. Skills and Abilities Communication: Excellent written and verbal communication with a focus on collaboration. Problem-Solving: Strong analytical and problem-solving skills with a proactive approach. Work Environment: Ability to thrive in a fast-paced environment and remain calm under pressure. Organization: Exceptional organizational skills to manage multiple tasks effectively. Math Skills: Solid math skills for interpreting production specifications. Technical Skills: Proficiency in MS Office and experience with order entry software. Continuous improvement: Maintain a process optimization mindset. Experience and Education minimum of two years of Customer Service experience Associate's degree preferred Proficiency in MS Window's applications Experience in Order Entry software applications Strong math skills SAP experience a plus Experience with modern order entry software
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Location:
Huntersville, NC, United States
Category:
Management Occupations

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