The Job

Temporary Position. 3-6 month assignment. Provide excellent customer service to our contracted brokers and SCAN Sales Representatives that call into the Sales Support line. Support the contracted Broker community and SCAN Sales Representatives by answering questions regarding Medicare/Medi - cal eligibility, network, formulary, & benefit design, and as well as other related topics or concerns to assist with bringing in more membership. Training to be provided at the beginning of the assignment. You Will Answer phone calls from internal sales representatives as well as external broker agents.

Provide excellent customer service to the contracted Broker community and SCAN Sales Representatives. Responds to questions regarding eligibility, network, formulary, benefit design, commissions, as well as related topics or concerns.

Accurately interpret and explain benefits and plan options.

Provide follow-up to callers as needed to resolve the inquiry, in a timely fashion. Escalate appropriate issues to management, and route calls to internal departments when needed.

Maintain professional knowledge of Medicare and SCAN benefits by successfully completing required training.

Follow all state and regularity guidelines by adhering to programs implemented by Compliance Department.

Document all calls and action items in the Sales Support call log, according to department standards.

Contribute to team effort by accomplishing related results as needed.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN’s Vision and Goals. (Change to Healthcare in Action or Homebase Medical, if appropriate)

Other duties as assigned. Your Qualifications Required: School or a comparable combination of education/experience and/or training will be considered equivalent to the education listed

Bilingual - Spanish (must be fluent)

2+ years sales support experience in a call center environment.

Excellent communication and time management skills.

Bilingual, Spanish speaking, preferred.

Strong interpersonal skills, including excellent written and verbal communication skills; Strong organizational skills; Ability to multitask; and Ability to appropriately maintain confidentiality.

Office hours are typically Monday through Friday, 8:00 AM to 6:00 PM. Daily work schedules may vary, and extended work hours may apply, as needed. What’s in it for you? This is a temporary opportunity for a limited period of time

Base Salary range: $24/hr

Work Mode: Mostly Remote

Medical Benefits

Paid Sick Time

Excellent 401(k) Retirement Saving Plan

Robust employee recognition program

An opportunity to become part of a team that makes a difference to our members and our community every day! An opportunity to become part of a team that makes a difference to our members and our community every day!