Sales Support Representative

Remote - Temp, Full-Time (Bilingual Spanish)

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter.

The Job

Temporary Position. 3-6 month assignment. Provide excellent customer service to our contracted brokers and SCAN Sales Representatives that call into the Sales Support line. Support the contracted Broker community and SCAN Sales Representatives by answering questions regarding Medicare/Medi - cal eligibility, network, formulary, & benefit design, and as well as other related topics or concerns to assist with bringing in more membership. Training to be provided at the beginning of the assignment.

You Will Answer phone calls from internal sales representatives as well as external broker agents. Provide excellent customer service to the contracted Broker community and SCAN Sales Representatives. Responds to questions regarding eligibility, network, formulary, benefit design, commissions, as well as related topics or concerns. Accurately interpret and explain benefits and plan options. Provide follow-up to callers as needed to resolve the inquiry, in a timely fashion. Escalate appropriate issues to management, and route calls to internal departments when needed. Maintain professional knowledge of Medicare and SCAN benefits by successfully completing required training. Follow all state and regularity guidelines by adhering to programs implemented by Compliance Department. Document all calls and action items in the Sales Support call log, according to department standards. Contribute to team effort by accomplishing related results as needed. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN's Vision and Goals. (Change to Healthcare in Action or Homebase Medical, if appropriate) Other duties as assigned. Your Qualifications Required: G.E.D./High School or a comparable combination of education/experience and/or training will be considered equivalent to the education listed Bilingual - Spanish (must be fluent) 2+ years sales support experience in a call center environment. Excellent communication and time management skills. Bilingual, Spanish speaking, preferred. Strong interpersonal skills, including excellent written and verbal communication skills; Strong organizational skills; Ability to multitask; and Ability to appropriately maintain confidentiality. Office hours are typically Monday through Friday, 8:00 AM to 6:00 PM. Daily work schedules may vary, and extended work hours may apply, as needed. What's in it for you? This is a temporary opportunity for a limited period of time Base Salary range: $24/hr Work Mode: Mostly Remote Medical Benefits Paid Sick Time Excellent 401(k) Retirement Saving Plan Robust employee recognition program An opportunity to become part of a team that makes a difference to our members and our community every day!

An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.