Sales Support Representative

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Job title: Sales Support Representative
Please read the following job description thoroughly to ensure you are the right fit for this role before applying. Location: On-site in Fairlawn, OH Schedule: Monday-Friday Salary: $39,000 - $42,000 depending on experience
Why This Opportunity Stands Out: Strong emphasis on promoting from within, offering excellent opportunities for professional growth and long-term career development
A full-service distributor specializing in premium products, promotional merchandise, and national appliance sales
Serves as a single-source provider for corporate incentives and branded merchandise, managing product selection, warehousing, order processing, and delivery
Offers a wide variety of products including major appliances, electronics, apparel, and corporate gifts
Partners with leading brands to deliver high-quality solutions for both business and consumer needs
Small team with a family-like atmosphere
Flexible, supportive work culture
Opportunity to grow and take on more responsibility over time
Key Responsibilities (Sales Support Representative): Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions
Process orders, returns, exchanges, and refunds accurately
Maintain detailed records of customer interactions and transactions
Collaborate with other departments to resolve complex issues
Follow up with customers to ensure their issues are resolved to their satisfaction
Provide information about products, services, promotions, or policies
Identify opportunities for process improvement and customer satisfaction enhancements
Qualifications (Sales Support Representative): High school diploma or equivalent (Associate's or Bachelor's degree)
Previous customer service or call center experience is a plus
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Familiarity with CRM systems and Microsoft Office Suite
The Sales Support Representative role is fully onsite in Fairlawn, OH with a salary range of $35,000 - $42,000 depending on experience. For immediate and confidential consideration reach out to me, Jackie Blythe, at jblythe@cfstaffing.com. #INSEP2025
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Location:
Fairlawn
Job Type:
FullTime
Category:
Sales

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