Sales Support Representative
New Today
Location: Roanoke, VA 24019
Pay: $20/hr.
Schedule: M-F Training is onsite- post training, will transition to a hybrid role (Weds/Thurs onsite)
Primary Responsibilities:
Handling in-bound phone calls professionally and provide excellent customer service.
Research and Resolve Sales Agent's questions relating to:
- How to use self- service tools and to troubleshoot system issues.
- Member concerns
- Medicaid Verification
- Application Status and Eligibility
- On-boarding & Certification process
- Commission questions
- Document Call Resolution of each contact in various systems in a clear and concise manner.
- Demonstrate the ability to provide a quality experience for all of our customers.
- Meet minimal performance goals on a weekly basis.
Qualifications:
- At least 1 year of Customer Service experience
- Ability to communicate clearly and concisely (verbally and written)
- Strong computer skills are required, including but not limited to:
- Knowledge of Microsoft Word, Excel, Microsoft Outlook, & keyboarding skills
- Ability to learn new computer applications quickly and toggle between multiple systems.
- High School diploma or equivalent (GED)
- Ability to multi-task.
Preferred Qualifications:
- Experience working in a call center.
- Healthcare and/or insurance industry experience
- Medicare knowledge
- Experience supporting a sales team or working with sales representatives.
- Experience navigating a computer while on the phone.
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
#JD-E2EProf
- Location:
- Roanoke
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