Welcome To ParsonsKellogg! Your Singular Destination For Premium Promotional Products! Headquartered In Rhode Island, We Are A Top-50 Distributor Of Promotional Items Nationwide.

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

About the Company: ParsonsKellogg is a top-50 distributor of promotional items nationwide, known for its commitment to customer engagement and delivering superior products and services. ParsonsKellogg has made its name as the go-to brand partner in customer engagement. With our unique vendor relationships, we deliver superior promotional products and services at competitive prices. We ensure the experiences of our clients, whether they are a big name in corporate America or the shop around the corner, are efficient, easy and rewarding. That’s the PK way.

Fuel ParsonKellogg's Growth! Join our dedicated Sales team as a Sales Support Specialist and become a driving force behind the continued success of ParsonsKellogg!

Compensation: $50,000 Annually

About the Role:

The Sales Support Specialist will play a key role in ensuring our customers get their orders delivered accurately and on time. In this role you will be expected to support our web sales division by quickly reacting to customer needs and providing proactive communication via phone, chat and Teams Calls. You will work cross functionally within ParsonsKellogg to ensure a seamless customer experience from order entry through delivery. As a Sales Support Specialist, you'll have the opportunity to dive deep into one of our key divisions: Corporate Gear, Health Gear, Game Day Gear, or Team Division. We value open communication and collaboration at ParsonsKellogg. We'll work closely with you to ensure any changes to your role are aligned with your career goals and development. This position is ideal for someone who thrives in a dynamic environment and is excited to take on new challenges as the company grows.

Responsibilities:

Provide customer support for our web store customers via email and phone in a timely manner. Proactively review orders daily and communicate with customers on any issues that could arrive, provide alternative solutions to meet their needs. Deliver an exceptional experience every time to every consumer who reaches out to us. Work with team members to ensure orders are processed and shipped in a timely manner. Actively participate in projects to assist Merchandise team with delivering exceptional customer experiences. Perform other duties as assigned by the manager.

Qualifications:

2+ years of Customer Service experience Associate, Technical, College work preferred Excellent communication skills including active listening Service-oriented and able to resolve customer concerns Proficient computer skills with the ability to learn new software Strong working knowledge of Microsoft Excel preferred Excellent organizational skills and high attention to detail Excellent verbal and written communication and interpersonal skills Excellent problem-solving skills Ability to draw conclusions from data and drive action

Equal Opportunity Statement: ParsonsKellogg is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.