Sales Support Specialist

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $20/hour. And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Are you passionate about transforming potential into reality? As a Sales Support Specialist at Spectrum, you'll be at the forefront of connecting residential and small business customers with our top-tier services. By collaborating with various departments, you'll ensure seamless order fulfillment and serviceability, managing every aspect of the customer journey. Your dedication will not only enhance customer satisfaction but also drive our organizational success. Join us to make a significant impact and be a vital part of our dynamic team.

What Our Sales Support Specialist Enjoy Most About the Role

• Taking calls and handling orders for cable, internet and mobile services, while keeping communication smooth with customers and partners.
• Collecting leads and checking canceled or delayed orders, while working with different teams to keep things running smoothly.
• Using various systems to manage special customer orders and provide quick, accurate service.
• Doing pre-sales tasks, making sure orders are correct and checking work orders for proper billing.
• Organizing order schedules, following company rules and sharing tips with the team to improve workflows.

Working Conditions

• Normal office environment.

Required Qualifications

Education

• High School Diploma or equivalent

Experience

• 2+ years in sales or customer service

Skills & Abilities

• Effective prioritization and organization
• Clear communication, both oral and written
• Ability to resolve customer complaints independently or in teams
• Adaptability to handle back-to-back calls while seated
• Proficiency with computers and software applications
• Knowledge of accounting, billing, and office procedures
• Understanding of service troubleshooting and product details (Cable, HIS, Telephone)

Preferred Qualifications

• Familiarity with cable TV, high-speed Internet and phone services