Sales Support Specialist

Addison Group is hiring for our client, a growing manufacturing organization specializing in metal fabrication and custom-built solutions. The culture is collaborative, customer-focused, and team-oriented, with a close-knit and energetic sales group.

Job Title: Sales Support Specialist

Location: Franklin Park, IL

Industry: Manufacturing / Metals

Compensation: $52,000 $65,000 base salary

Work Schedule: MondayFriday, 9:00 AM5:00 PM

Hybrid: On-site 4 days per week with potential for 1 remote day

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Job Description: Our client is seeking a Sales Support Specialist to provide operational and administrative support to a dynamic sales team. This role will play a key part in managing sales activity, coordinating order processing, supporting customer communication, and ensuring accuracy within internal systems. The ideal candidate is highly organized, detail-oriented, and comfortable working cross-functionally in a fast-paced manufacturing environment.

Key Responsibilities:

• Enter and manage sales opportunities, quotes, and orders within an ERP system
• Partner closely with sales leadership and representatives to support daily sales operations
• Coordinate with internal teams such as engineering, estimating, logistics, and purchasing
• Assist with customer purchase orders and ensure accurate order execution
• Communicate with customers regarding quotes, timelines, and order status updates
• Maintain customer relationships through timely and professional follow-up
• Generate and maintain reports to support sales tracking and forecasting
• Conduct research to support business development initiatives
• Assist with sales presentations and internal marketing materials as needed

Qualifications:

• 13 years of experience in sales support, inside sales, customer service, or a related role
• Previous experience working within an ERP system required
• Strong proficiency in Microsoft Excel, including working with reports and spreadsheets
• Excellent organizational, multitasking, and communication skills
• Ability to thrive in a collaborative, team-oriented sales environment

Additional Details:

• Free on-site parking available

Perks:

• Opportunity to join a growing sales team during an expansion phase
• Hands-on exposure to sales operations in a manufacturing environment

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.