Profile Summary:

The Sales Support Specialists support the Internal Sales Representatives with internal rollovers & consolidation of outside retirement assets into the Participants new retirement account.In addition, our specialists assist self-directed customers with funding into new online account.

Profile Description: Ensure that all inbound calls from Participants are directed appropriately.

Outbound calls to participants for outstanding paperwork or status of rollover; outbound calls to outside carrier to check status of rollover or obtain status.

Assist the participants with obtaining signatures from Plan Sponsor/TPA/Signature guarantees.

Handle participant inquires on status, build a working relationship with internal partners.

Produce analyses, sales proposals and sales illustrations.

Communicate with agents and/or brokers to answer inquiries and resolve problems.

Develop marketing programs for assigned cases.

Promote product lines through marketing efforts via telephone, mail and field interaction.

Coordinate seminars/training for agents, clients and/or brokers.

Other duties and projects as assigned.

Knowledge & Experience: FINRA 6 & 63 License required.

Demonstrated relationship building skills in a phone environment.

Strong multi-tasking and time management skills.

Detail-oriented.

Strong communication skills, written and verbal.

Series 7 strongly preferred or must be obtained with 6 months.

Background in Defined Contribution products or retail products.

Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $57,370 - $71,710 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan – with generous company matching contributions (up to 6%) Voya Retirement Plan – employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time — 40 hours per calendar year Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Equal Employment Opportunity Reasonable Accommodations