Job Title Sales Support/Operations Coordinator Branch Office BDL

The Sales Support/Operations Coordinator will support both the operations and sales departments. While the majority of the focus will be on operations, contributing to new business acquisition will also be a significant responsibility in this role.

Job Responsibilities

Assist with processing import/export air/ocean shipments. Negotiate rates with vendors and prepare quotes for services requested. Obtain, create, and share required documents (b/ls, a/ns, invoices, etc.). Place export bookings with ocean carriers, airlines, or consolidators. Arrange trucking/drayage between facilities and terminals. Comply with local, federal and international rules and regulations. Monitor cargo for freight, OBL and Customs release prior to final delivery. Track and trace, update clients, and obtain proof of final delivery. Maintain records of all financial transactions for each shipment. Bill and invoice accounts for services rendered. Generate, research, qualify and distribute leads to sales reps. Provide customers with rates, transit times, routes, shipment updates, and all other information requested. Record customer interactions and follow ups in CRM. Prepare reports and presentations as requested.

Basic Qualifications

Passion for providing top-shelf customer service. Comfortable interacting in person, via email and phone. Able to follow departmental, company and client SOPs. Computer savvy and familiar with MS Word, Excel and Office. Effective communication and organizational skills. Must be able to prioritize to hit deadlines and avoid penalties. Resourceful, proactive, problem-solver Preferred Qualifications

Experience in freight forwarding/logistics/supply chain industry. Understanding of cargo transportation and Customs services. Salary Range $55,000-$60,000 Overtime Required (Yes or No) No

Travel Required (Yes or No. If Yes, how often.)

No Full time or Part time and Scheduled Work Hours 1 day of remote work per week