The Sales Team Lead will be expected to support the sales associates by training, motivating, and coaching to create a radically helpful consumer experience in Google's newest retail store. Team Leads will serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. The Team Lead must also have an extensive knowledge of brand products and services in order to effectively empower the Guides to drive an interactive consumer experience by promoting the latest brand mobile devices, phones, tablets, wearables, and accessories. They will lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their needs. The Team Lead will work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships, maintain morale, while providing the absolute best consumer experience.Pay Range: $26-$29/hourResponsibilitiesConsumer Experience and Sales:Fully accountable for execution of sales initiativesFully accountable for execution of consumer experience initiativesSupervise personnel to:Meet and exceed assigned goals for: consumer experience and reputation, sales and service, revenue and productivityConsistently demonstrate excellent interpersonal, leadership, and coaching skillsCreate a work environment where motivated people can excel, exceeding daily ownership goalsOversee floor experience - act as floor leader to ensure consumers receive a radically helpful experienceOwn consumer coordination and welcome processSupport team and assist with consumer interactions and transactionsCoach associates on opportunities with consumer interactions, recognize positive performance and hold associates accountable for poor performanceManagement and Development:Inspire and engage associates by motivating team to succeedPromote passion, pride and commitmentLead by example and serve as a resource for product knowledgeDevelop associates for growth and promotion by delegating appropriate responsibilities and inspecting completionCoach to all competences (Kornferry) to ensure consistency of expectations within locationImprove associate engagement through appropriate behaviors and actionsObserve and coach associates to provide feedback around consumer experience technique effectiveness and providing excellent consumer serviceQuickly resolve any fraud issues communicated by security; may involve working with security or finance teamsProduct Launches:Partner with management and other appropriate parties to successfully launch new products, services and processes and to review staffing forecast planActively inspect post-launch and drive improved results with best practicesInspect that associates are properly trained on new products and promotions to demonstrate and discuss with confidenceReport concerns with associates' knowledge and/or behavior, and provide additional coaching and/or discipline as appropriateCoordinate with security, facilities and space management to ensure smooth product launch-day execution including operations, staffing and schedulingResponsible for activity in space at all timesEmploy scheduling tool to properly staff and meet business needs, training and special events such as product launches.Merchandising and Sales:Accountable for adhering to the merchandising standardsInstill a sense of pride and ownership in space appearance - where all associates understand the space is the face of the brand to every consumer.Compliance:Drive compliance of procedures and policiesEnsure timely completion of required training to empower personnel to succeedImplement, execute and inspect existing and new retail programs, tools and trainingResponsible for ensuring the training for associates to ensure they have the appropriate level of system/tool access for their roles and responsibilities.Other:Manage 6-8 MOD segments per weekReport fraudulent activity to securityContinuously display high integrityDevelop strategic perspective and champion changeInspire others to high performance through collaboration and teamworkUtilize professional expertise to solve problems and analyze issuesCapture initiative and strive for resultsAssist management in assigning the following: breaks, opening/closing tasks, & holding team accountable to their attendanceSupport management needsOther duties as assignedQualifications5+ years sales/consumer service experience in a retail environment, preferably for hi-tech /consumer electronics1-3 years' previous leadership experience in the telecommunications or consumer service related industryEffective communication, presentation and interpersonal skillsStrong organizational skills with attention to detailExperience working with any of the larger consumer electronics stores technology.Demonstrates passion for leading edge technology and product solutions.Possess strong written and verbal communication, and working knowledge of G-SuiteHave a strong working knowledge of standard operating proceduresExperience conducting coaching and positive reinforcement.Ability to work flexible schedule including nights and weekends.Excellent communication skills and demonstrated ability to meet or exceed performance standardsAbility to motivate teamAbility to work flexible hours, including evenings, weekends and holidaysWork with associates to elevate skills and performance, providing coaching on opportunities for improvementMaintain knowledge of all brand products - complete training and support associates with required training on current and upcoming productsAlong with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:Medical, Dental, Vision, and TelehealthBasic Life Insurance and AD&D401(k) Plan withCompany MatchLegal InsuranceCompany Paid Employee Assistance Program (EAP)Employee Discount ProgramTuition Reimbursement (Degree and Professional Certification Programs)Bonus Opportunities + Technology ReimbursementAccess to Use Approved AI ToolsExcellent Recognition ProgramsCommitted to Development with Dedicating a Day for this Purpose Quarterly and Providing Programs for Leadership Development and Management EssentialsActively Promotes from WithinRepresent a Company Dedicated to a Sustainable FutureAbout UsMosaic is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic's ultimate mission is to propel our client's business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.By applying, you agree to our Privacy Policy and Terms and Conditions of Use.#DiscoverYourPath