Join to apply for the Senior Customer Success Manager - NY/NJ role at ExtraHop

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. 12 hours ago Be among the first 25 applicants Join to apply for the Senior Customer Success Manager - NY/NJ role at ExtraHop At ExtraHop, we're on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before. We’re proud of the work we do and the recognition we’ve received, including our recent Gartner Peer Insights award, which reflects the trust and satisfaction our customers have in our solutions. If you're passionate about innovation, dedicated to protecting digital infrastructures, and ready to make a real impact, we invite you to join our team and help us shape the future of cybersecurity. Do you want to work with a platform and technology where you can help customers solve critical business problems? Do you enjoy and excel at building lasting customer relationships? As a member of our Customer Success team, you’ll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company. At ExtraHop, we provide solutions for mission-critical business and technology problems across a vast array of industries and technologies. With us, you’ll deliver solutions that customers previously thought infeasible or impossible to solve. Join us and you’ll find we have a supportive home team, great customers, and a product that customers love. Key Responsibilities include analyzing customer requirements, securing contract renewals, engaging end-users, assisting in customer needs assessment, leading onboarding, assessing customer health, executing engagement workflows, contributing to Voice of Customer activities, representing customer needs, championing product enhancements, developing Customer Success Plans, promoting community platform use, developing deep customer relationships, recognizing growth opportunities, hosting meetings, and operating as nexus for customer engagement with other teams. Required qualifications include a four-year college degree preferably in a technical field. Skills include cooperative work, effective communication, attention to detail, flexible work style, basic networking knowledge, project management experience, data interpretation, enterprise IT support, channel partner experience, Salesforce proficiency, and intermediate Excel skills. The base salary is between $165,000 - $175,000 plus 15% of on-target earnings. ExtraHop offers health, dental, vision benefits, flexible PTO, bonus plans, FSA, educational reimbursement, 401k match, pet insurance, parental leave, and hybrid/remote work model. The company values diversity, inclusion, equal employment opportunity, and a supportive culture. Seniority level Seniority levelMid-Senior level Employment type Employment typeFull-time Job function Job functionOther IndustriesComputer and Network Security Referrals increase your chances of interviewing at ExtraHop by 2x Sign in to set job alerts for “Customer Success Manager” roles. New York, NY $120,000.00-$150,000.00 1 week ago New York, NY $126,500.00-$203,550.00 2 weeks ago New York, NY $90,000.00-$100,000.00 1 week ago New York, NY $130,000.00-$150,000.00 1 week ago New York, NY $71,000.00-$105,500.00 1 week ago New York, NY $130,000.00-$190,000.00 1 month ago New York, NY $70,000.00-$80,000.00 3 days ago New York, NY $65,000.00-$90,000.00 2 weeks ago New York, NY $75,000.00-$140,000.00 6 days ago New York, NY $55,000.00-$87,000.00 1 week ago New York, NY $90,000.00-$110,000.00 4 days ago New York, NY $90,000.00-$100,000.00 1 month ago New York, NY $75,000.00-$80,000.00 1 month ago New York, NY $80,000.00-$100,000.00 1 week ago Customer Success Manager II, Global Strategic New York, NY $100,000.00-$110,000.00 1 week ago New York, NY $90,000.00-$105,000.00 1 month ago New York, NY $111,200.00-$122,000.00 1 week ago New York, NY $100,000.00-$130,000.00 5 months ago Customer Success Manager, Google Marketing Platform New York, NY $103,000.00-$148,000.00 23 hours ago New York, NY $65,000.00-$95,000.00 6 days ago New York, NY $129,000.00-$160,000.00 4 days ago Enterprise Customer Success Manager, East Coast (TEMP) New York, NY $100,000.00-$120,000.00 1 month ago New York, NY $85,000.00-$140,000.00 4 months ago New York, NY $105,000.00-$120,000.00 2 weeks ago Customer Success Manager / Sell-Side (NY preferred) New York, NY $185,500.00-$293,900.00 4 days ago New York, NY $90,000.00-$105,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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