Company Overview At Motorola Solutions, we are fueled by our commitment to our people. We are a close-knit global community dedicated to enhancing safety everywhere through our cutting-edge critical communications, video security, and command center technologies. Our innovative solutions are vital to public safety agencies and enterprises, empowering them to foster safer communities, schools, hospitals, and businesses. Join us in shaping a safer future. Department Overview The Customer Success Team at Motorola Solutions is focused on empowering our customers to unlock the full potential of our Public Safety Software products. Our aim is to foster strong relationships with our clients to ensure their satisfaction and adoption of our services. We strive to exceed customer expectations and maintain a relentless commitment to delivering value, which ultimately supports them in their mission to serve and protect their communities. Job Description In this crucial full-time position, you will act as a Senior Customer Success Manager, working closely with both new and existing US Federal Government Public Safety clients. Your primary goal will be to maximize customer usage, value, and satisfaction with Motorola products and services, focusing on the APX NEXT and APX N-Line software portfolio and its integrations with other Motorola solutions. Responsibilities: Develop a thorough understanding of each agency’s strategic and operational goals to accurately align Motorola Software solutions and identify potential risks or gaps. Build and maintain strong relationships with agency representatives to enhance trust and document their goals and product use-cases. Effectively communicate public safety best practices to influence decision-making among agency contacts. Collaborate closely with Support and Onboarding teams to facilitate a seamless transition into Customer Success. Act as a proactive advocate for clients, coordinating internal resources to swiftly address any issues. Implement strategies designed to minimize client churn and maximize client retention. Identify opportunities for account renewal and expansion, assisting clients in planning to achieve maximum value from their Motorola investments. Key Characteristics: Take a holistic and proactive approach to managing your assigned clients, considering regional and state-specific factors. Model best practices and mentor other team members to achieve both individual and team goals. Assist major public safety agencies in realizing the expected value from their Motorola Software portfolio. Provide actionable recommendations to improve clients' operations through Motorola products. Develop strong, referenceable customer connections. Work cross-functionally to remove barriers preventing customers from achieving their goals, sharing insights into client needs and challenges. Exhibit adaptability and flexibility in responding to changing situations. Demonstrate strong technical aptitude and understanding of the technology solutions used by clients. Communicate effectively with customers, peers, and management. Excel in time management to balance customer workload and personal well-being. Show commitment and ownership in managing the customer portfolio and fulfilling role expectations. Utilize strong project management skills to coordinate various client initiatives. Enhance team performance through advanced customer success assessment skills, contributing to special projects and process improvements. Ideal Qualifications: A minimum of 7 years of experience in customer advocacy, sales, engineering, public safety, or project management. At least 2 years of experience working with enterprise-level clients. Familiarity with Motorola's Land Mobile Radio, Command Center, and Mobile Video Software platforms, among others. Strong skills in portfolio management and tracking multiple customer requests and strategic plans. Proven track record of leading process improvements in large organizations. Experience utilizing data-analysis tools for tracking product adoption and customer engagement. A background in customer management with a focus on understanding and meeting client needs. Possess strong executive presence and presentation skills. Knowledge of accounting principles is a plus. Ability to work independently with minimal supervision. Experience navigating and thriving in high-stress situations. Proficient in Google Suite, with Gainsight and Salesforce experience being advantageous. Willingness to travel at least 35% to meet with clients. Experience with clients in Federal Markets is preferred. This position requires passing a stringent fingerprint background check as mandated by Motorola Solutions Inc.'s government clients, due to the need to work in high-security areas governed by the US Department of Justice's CJIS Security Policy. Salary: Target base salary range is $90,000-$100,000. Pay may vary based on job-related knowledge, skills, and experience. Benefits: Our U.S. benefits program includes> Incentive Bonus Plans Medical, Dental, and Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave And more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic. If you feel you don't meet all the preferred qualifications, we encourage you to apply and share why you would be a great fit for our team. We are committed to providing an inclusive hiring experience for candidates with disabilities or other health conditions. To request accommodations, please complete our Reasonable Accommodations Form.