The Senior Manager of Restaurant Operations will work with cross-functional partners to support Wayfair 's expansion of Physical Retail, leading a focused effort to develop a best-in-class cafe/restaurant showcased in the Wayfair retail store concept. We are seeking a motivated leader who can help develop our restaurant operations platform. This role is based in Boston, MA and reports to the Vice President of Physical Retail. As the retail portfolio grows, the Senior Manager of Restaurant Operations should expect to support an increasing number of assets and transactions. This position is a key member of the Wayfair Physical Retail Core Leadership team that will help craft the playbook to stand-up and scale stores in North America across the Wayfair family of brands. Purpose of Job: Developing the initial framework to launch the Wayfair in-store restaurant concept Leading the Cafe and Restaurant to support sales, converting visitors to customers. This job is also accountable for leading by example related to food safety, production, quality, efficiency and presentation. What You'll Do: Responsible amplifying the customer experience by overseeing a best in class restaurant/cafe within the Wayfair prototype store Selects and partners with 3rd party restaurant providers who will execute daily operations In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity. Including methods, resources, and implementation for service improvement and growth based on operational needs/capabilities. Ensures all food incidents or potential incidents are handled according to protocol Coordinates with external service providers and health departments when needed, managing compliance with all local, state and Federal regulations and codes and maintains all associated records and reports. Ensures compliance with Wayfair’s standards of operation including safety standards. Including, but not limited to SOPs for receiving, inventory management, cash management Support the development of the initial store operations, SOP’s, training material Work with store managers to understand, identify and address issues and gaps Following the opening of the initial retail location, evaluate store operations, employee and customer satisfaction & adjust operations/staffing accordingly Contributes to an environment where Wayfair’s People Principles are a living reality that embraces the diversity of associates and customers What You Need: Bachelor’s Degree or equivalent experience Physical Retail experience preferred, with experience managing restaurant operations High level of experience and knowledge of food safety requirements Experience with food production levels and optimizing food ordering Restaurant Operations experience for 5+ years Strong business management skills; demonstrated ability to create, lead and implement important strategic initiatives Ability to implement strategic plans, drive results with multiple stakeholders and bring future state vision to life Knowledge and understanding of financial framework, profit and loss and inventory methods Knowledge of local market and competition in order to support innovative methods to exceed business goals Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form . Need Assistance? For more information about applying for a career at Wayfair, visit our FAQ page here . About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com. About the company Wayfair Inc. is an American e-commerce company that sells furniture and home-goods. Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.

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