Do you want to "GSD" as a Client Services Specialist for a growing Property Management company?

✔ Do you believe in the GSD approach to work and life?

✔ Do you have a passion for delivering top-notch client service to real estate investor and property owners?

✔ Do you want to work with a company that's been growing strong for 21 years and still making big moves every year?

If you answered "Yes" to all three of these questions, keep reading!

The Role

The Client Services Specialist at GC Realty & Development serves as a trusted advisor to property owners and investors, ensuring their assets are managed with precision, their financial goals are met, and their investment strategies are optimized You'll be the go-to expert for our clients, managing everything from onboarding new owners and reviewing financials to facilitating approvals and coordinating with internal teams-all while delivering The GC Realty Experience™ at every step.

This role requires a proactive and responsive approach to client communication, ensuring every interaction is handled with diligence, professionalism, and a problem-solving mindset. You will navigate negotiations, property management best practices, and financial discussions while maintaining strong relationships with our owners.

We need someone who thrives on consulting with property owners, making data-driven recommendations, and taking full ownership of their clients' success. If you're the kind of person who thrives on solving problems before they happen, who owns their work, and who GSDs every single day, this is the perfect opportunity for you!

What You'll Get

• Salary: $75k - $90k based on experience
• Benefits: Medical, Dental, Vision + Optional Life, AD&D, Disability, Critical Illness, Accident & Healthcare FSA
• 401K Plan - because we want you to invest in your future
• Better Book Club: Up to $500 per year to get paid for reading and growing!
• Paid Birthday Off - Celebrate YOU!
• Paid Time Off: 10 Days (Accrued)
• Paid Holidays: 7 Days

Your Day-to-Day

• Deliver the GC Realty Experience - Be the face of client service, ensuring owners receive the right solutions the first time.
• Client Communication - Own all property owner interactions via phone, email, and text, responding and striving for first-contact resolution. Ensure owners feel confident and informed about their portfolio's performance.
• Proactive Outreach - Follow our monthly communication calendar, keeping owners informed on inspections, tenant delinquency, and other key updates.
• Financial Management - Review property financials, analyze Return on Investment (ROI), and manage client concessions up to $250.
• Onboarding New Clients - Ensure a seamless start for property owners, setting expectations and building trust from day one.
• Client Collections - Assist owners with payment strategies while maintaining strong, transparent relationships.
• Owner Approvals - Manage work order approvals and turnovers, aligning property needs with owner expectations.
• Vacant Unit Management - Work closely with the leasing team, ensuring timely updates and strategizing on long-standing vacancies.
• Resident Negotiations & Renewals - Facilitate renewal discussions, balancing client and resident interests.
• Other Duties as Assigned - Because teamwork makes the dream work!

What You Bring

✔ 3+ years of experience in a management role related to property management, asset management, or real estate investment consulting with a focus on property owner relations.

✔ 5+ years Property Management experience.

✔ A passion for customer service and problem-solving

✔ Strong communication skills - ability to listen, respond, and build relationships

✔ Ability to analyze financial data and make informed recommendations

✔ Proactive mindset - you don't wait for problems, you solve them before they happen

✔ Ability to work in-office in Roselle, IL, Monday - Friday, 8 AM - 5 PM

✔ A Get Stuff Done (GSD) mentality - ownership, accountability, and hustle!

What Makes Us So Special?

Every day at GC Realty & Development, we deliver The GC Realty Experience™ by living our core values: RESPONSIVE, OWN IT, GSD, and BETTER RESULTS.

We make doing business easy by offering the right solutions the first time and providing an exceptional client experience at every touchpoint. Whether it's a property owner, resident, or vendor-we do things the right way, every time.

Are you the right fit? We encourage you to check out our online reputation, Glassdoor reviews, and our podcast, Straight Up Chicago Investor to learn more about our team and what we stand for!