Senior Sales Support Consultant

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

The Senior Sales Support Consultant role within Caterpillar's Electric Power Division (EPD) is a dynamic and strategic position focused on fostering relationships with key accounts, including leaders in the data center and technology sectors. With these accounts signaling significant growth over the next 3-5 years, the Senior Sales Support Consultant will play a critical role in ensuring the seamless execution of projects and alignment with Caterpillar's commitment to delivering sustainable and reliable solutions.

What You Will Do

• Build and maintain strong relationships with project teams, dealers, and Caterpillar factories to ensure alignment and successful execution of projects.
• Lead the tracking of critical project milestones, including order entry, release, shipping and commissioning startup, to ensure timely delivery and minimize risks.
• Proactively identify potential obstacles or risks to project success and develop mitigation strategies.
• Act as a bridge between Caterpillar factories, dealers, customers, and project site teams ensuring clarity and alignment on project objectives and execution.
• Oversee regional demand forecasting and fulfillment, prioritizing key projects and ensuring efficient resource allocation.

What You Will Have

Relationship Management

• Ability to build and maintain strong relationships with key stakeholders, including global customers, Caterpillar factories and dealers.
• Skilled in navigating complex, cross-functional teams to achieve alignment and foster collaboration.

Project Management

• Expertise in leading end-to-end project milestone tracking, including order entry, release, shipping and commissioning startup.
• Proven ability to prioritize tasks, manage competing deadlines, and ensure project delivery on time.
• Skilled in change order management to adapt to evolving project needs without compromising quality or delivery timelines.
• Proficiency in Project Management tools, software, Power BI, Lean Six Sigma or similar.

Risk Assessment and Mitigation

• Ability to proactively identify project risks and obstacles.
• Experience in developing and executing mitigation strategies to ensure project success.
• Strong analytical skills to anticipate potential pitfalls and design preemptive solutions.

Strategic Planning

• Proficient in demand forecasting, pipeline management, and resource allocation.
• Skilled in developing and executing strategic project plans to align with long-term business goals.
• Ability to influence decision-making through data-driven insights.

Communication and Stakeholder Alignment

• Excellent written and verbal communication skills for conveying complex technical information to diverse audiences.
• Skilled in bridging communication gaps between internal teams, dealers and customers.
• Adept at crafting persuasive narratives to align stakeholders on project goals and strategies.
• Ability to handle customer escalations with urgency and poise.

Technical Excellence

• Knowledge of power generation systems, including equipment cycle times and front-end scheduling; data center applications.

Additional Information

• Relocation assistance is NOT available for this position.
• Visa sponsorship is NOT available for this position.
• Location: Dallas, TX, Lafayette, IN, Alpharetta, GA
• Travel Requirements up to 25%.
• This position requires the candidate to work a 5-day-a-week schedule in the office.

Summary Pay Range: $126,000.00 - $189,000.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees