Senior Sales Support Specialist

The role of Senior Sales Support Specialist is a dynamic and collaborative position within the Sales Operations team. This role is responsible for enabling and managing sales fulfillment processes. You will leverage your expertise in Salesforce and TCRM systems management to understand sales operations practices and deliver comprehensive support services tailored to a single Mobility sales team.

In this role, you will be at the forefront of enabling seamless sales fulfillment, making a significant impact on our teams performance and contributing to our journey towards excellence!

Join our dynamic sales operations team and become an integral part of our success story as a Senior Sales Support Specialist! In this thrilling role, you will empower our sales teams by driving seamless contract generation and streamlining renewal processes. You will be the go-to expert in utilizing Salesforce, TCRM, and SAP, ensuring our operations run like a well-oiled machine. With your expertise across multiple business lines, you will provide essential support that fuels our sales initiatives and propels our growth. Get ready to make a significant impact and elevate our sales support to new heights!

Experience high transparency while collaborating closely with a sales team and various functional groups, product, delivery, order management, and finance, at all levels.

Enhance your business acumen and deepen your understanding of Sales Operations within the Mobility sector, positioning yourself as a key contributor to the teams success.

Responsibilities include:

• Provide expert support and coordination throughout the sales and renewal processes for a dedicated sales team.
• Assist in the preparation and distribution of client legal agreements, proposals, purchase orders, and other essential business correspondence as needed.
• Manage the processing of signed and executed renewal contracts in Salesforce, collaborating closely with order management, contract management, and sales operations.
• Handle product or service cancellations by creating cancellation forms and routing them to the Order Management Help Desk for prompt processing.
• Research and resolve product delivery and invoicing issues on behalf of the customer or account manager, clearly communicating resolutions to the appropriate Sales team member, Sales Manager, or client contact.
• Update Bill To/Ship To information on renewal opportunity records as required.
• Collaborate with sales on outstanding orders that are pending information or purchase orders to facilitate processing and ensure timely revenue recognition.
• Provide training and support to sales and sales support teams on new releases, as well as onboarding assistance for new colleagues in sales and sales support.
• Employ advanced problem-solving skills to identify and implement resolutions for complex order challenges.

Basic qualifications include:

• Preferred experience in Sales Operations, though not mandatory.
• A bachelors degree is preferred, or equivalent professional experience.
• Proficient in all MS Office applications with a strong working knowledge.
• Advanced Excel skills, including expertise in Pivot tables and the creation of customized spreadsheets.
• Ability to take initiative and make informed decisions independently.
• Strong analytical and problem-solving skills, with the capacity to manage competing priorities effectively.
• Highly organized with exceptional task prioritization abilities.
• Outstanding written and verbal communication skills.
• Demonstrated experience in providing support to multiple colleagues.
• Familiarity with Salesforce.
• Experience with SharePoint is a plus.

Preferred qualifications include:

• Knowledge of Tableau, Salesforce, Microsoft PowerBI or other data visualization tools is a plus.
• Exceptional communication skills, both oral and written, are essential.
• Strong organizational abilities, with a knack for structuring thoughts and ideas effectively.
• Professional interaction skills to engage positively with sales, colleagues, and other departments (i.e. Order Management, AR, Finance, etc).
• Capability to work independently with minimal supervision while managing multiple tasks efficiently.
• Dependable and able to thrive under pressure.
• Collaborative mindset, with the ability to contribute effectively in a team environment.
• Meticulous attention to detail is a must.

At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibilities and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments, and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

We're more than 35,000 strong worldwideso we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our values are Integrity, Discovery, and Partnership. At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

We take care of you, so you can take care of business. We care about our people. That's why we provide everything youand your careerneed to thrive at S&P Global. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.