Overview Sr. Customer Success Manager - Sales Solutions 16026

Hourly pay: $45-$60/hr (Pay varies based on the candidate's experience and location)

Worksite: Leading professional development and networking company (Chicago, IL - Hybrid, Open to remote candidates in the Central Time zone of the United States, Candidates local to Chicago are preferred)

W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program

40 hours/week, 12 Month Assignment

A leading professional networking company seeks a Sr. Customer Success Manager - Sales Solutions . The successful candidate will partner closely with assigned sales partners to ensure our customers achieve a return on investment and drive successful adoption and engagement with their hiring solutions investment. The company offers a great work environment!

Responsibilities

Commitment to personal journey with diversity, inclusion, and belonging, as this is a top priority for us and many of its customers.

Partner with teams (i.e., sales, implementation, insights, etc.) on prioritized customers to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and ROI.

Execute leading practice recommendations based on methodology leading practices to the book of business to drive product adoption and ensure they leverage the solution to achieve agreed-upon operational priorities, leading to full business value and agreed-upon success criteria.

Help identify churn risk and maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.

Qualifications

6+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management

Recruiting or other applicable talent experience, or learning, e-Learning, Organizational L&D, Software pre-sales, and/or sales effectiveness experience is preferred.

Developing interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges, is preferred.

Developing organization, project management, and time management skills is preferred.

Fundamental verbal and written communication skills, including experience in presenting to both small and large remote audiences, are preferred.

Ability to prioritize workflow across a large client base is preferred.

Developing an understanding of Sales concepts and Software as a Service is preferred.

Experience in analyzing data, trends, and client information to identify product or growth opportunities in the service of customer value.

Experience with Sales Navigator is a plus.

Ability to learn new software quickly is essential.

Familiarity with tools for call recording and documentation (e.g., Gong).

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