As the Sr Manager, Digital Sales , you will lead the day‑to‑day activities of the digital sales team, ensuring effective delivery of outreach, pipeline management, and revenue targets. You will provide mentorship, training, and continuous development to Digital Sales Consultants while encouraging consistent sales workflows and data‑supported decision‑making. You will collaborate with Sales Leadership and Revenue Operations to improve efficiency, forecast quality, and digital selling strategies.

What you’ll do here:

• Lead Digital Sales Consultant teams to complete onboarding, adoption, and renewal strategies.
• Set priorities and drive execution aligned with Milady’s digital‑first strategy.
• Provide guidance and professional development to build consultative success expertise.
• Monitor adoption health, renewal pipelines, and expansion opportunities across all tiers.
• Collaborate cross‑functionally with Sales, Revenue Operation, and Enablement to ensure seamless execution and data integrity.
• Drive accountability for Salesforce hygiene and target benchmarks within the team.
• Find opportunities for process improvement and scalability.

Skills you will need here:

• Senior‑level professional with 7+ years in customer success leadership or educational technology.
• Proven track record to lead teams, manage sophisticated adoption initiatives, and deliver measurable retention outcomes.
• Strong skills in planning ahead, mentoring, and cross‑functional collaboration.
• Expertise in CRM platforms (e.g., Salesforce) and making decisions based on data analysis.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.

Compensation

Learn more about our Total Rewards Philosophy.

The full base pay range for this position is $85,000.00 – $100,200.00 USD. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.