Location:

Remote, United States

Employment Type:

FullTime

Location Type:

Remote

Department

Job Fairs & Work Programs, Skillbridge

Overview

We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months. Interns will be paid through the Skillbridge Program by the Department of Defense.

About the Role:

The Strategic Customer Success Manager (SCSM) will play a key role in driving customer success, retention, and subscription expansion within our Public Sector organization. SCSMs provide thought leadership and actionable recommendations to ensure customers take full advantage of the Confluent Portfolio and product capabilities. They are passionate about building customer relationships and embody our core value of "Customer Love".

What You Will Do:

Meet/exceed quarterly retention targets by proactively engaging with account portfolio and ensuring renewal activities are completed along with the sales team

Identify and collaborate with the sales team regarding expansion, upsell, and additional service/support opportunities within accounts

Guide adoption practices with the goal of driving increased value realization and decreased time-to-value from Confluent's solutions

Drive cross functional programs and services across existing account base that will grow usage, adoption, satisfaction, customer health, and likelihood to recommend Confluent

Deliver onsite presentations including Onboarding Guide, Quarterly Business Reviews, Roadmap Sessions, etc. to an Executive audience to drive business value realization and alignment

Support and maintain relationships with key users and decision-makers at assigned customers, keeping them connected to value being added by our products

Proactively identify issues/risks and escalate internally for prompt resolution

Act as a trusted advisor to develop and nurture customers to become strong advocates on behalf of Confluent

Work across the organization as the customer's champion to advocate for their needs and ensure company alignment in support of existing account base

Contribute to continual improvements to our best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewals goalsIncrease customer executive engagement and help arrange for executive invites to headquarters, marketing, and customer engagement events

What You Will Bring:

Experienced and able to communicate effectively with business executives and leaders about the technical, account and financial aspects of their business relationship with Confluent

Experience with the sales discovery process and customer service escalation models

Experience running Executive level reviews in person

Ability to command a room - public speaking experience a plus

Highly motivated, goal-driven, outgoing, inquisitive, and customer-centric

Honest and transparent partner to customers, winning and keeping their trust

Exceptionally well organized / detail-oriented with outstanding oral and written skills

Technically competent with a fundamental understanding of Confluent technology, offerings, and value proposition

Experience in tracking sales activities, customer data, and customer status

Ability to drive synergy and accountability across cross functional teams

Collaborative inventive team player

Experience implementing and supporting large-scale technology solutions at Fortune 500 companies

What Gives You an Edge:

Bachelor's degree or equivalent experience

B2B experience in account management, sales or consulting role with proven results within global, high-growth, technology companies

Currently holds or has held a clearance

Ready to build what's next? Let's get in motion.

Come As You Are

Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.

We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.