Studio Sales & Client Experience Manager Location: Soho, NYC | Full-Time | Reports to Director of Operations

Please make an application promptly if you are a good match for this role due to high levels of interest.

About the Role AFLALO is a modern house, blending opulence with a provocative, contemporary vision. As Studio Sales & Client Experience Manager, you will shape how clients encounter AFLALO from day one—curating refined in-studio experiences, building long-term VIP relationships, and driving meaningful sales through personal connection. This is an opportunity to set the clienteling standard for our Soho studio and establish a foundation of loyal, repeat clients.

Responsibilities Welcome and assist all in-studio clients—walk-ins, styling appointments, and events Offer personalized styling and warm, concierge-level service Build and maintain a CRM of VIPs and top clients, tracking preferences and purchases Follow up post-visit to encourage retention and repeat purchases Coordinate gifting, guest lists, and thoughtful touches for top clients Maintain an elegant, orderly studio that reflects the AFLALO aesthetic Share client feedback and insights with the merchandising and operations teams Schedule Full-time, 5 days per week Weekend availability required (Wednesday–Sunday typical)

Qualifications 5–10 years of luxury retail, showroom, or client development experience Proven record of driving sales through VIP clienteling Strong styling sensibility and ability to curate wardrobes for discerning clients Highly polished, warm, and discreet with excellent communication skills Deep understanding of luxury service standards and CRM best practices Driven, entrepreneurial spirit—eager to build a new client base from the ground up

Compensation & Rewards Base salary: $75K–$90K Uncapped commission tied to client sales and long-term retention First-year On-Target Earnings (OTE): $130K–$160K, with greater upside for top performers