Job Summary Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers. Major Duties And Responsibilities - Actively and consistently support all efforts to simplify and enhance the customer experience. - Responsible for meeting and exceeding budgeted headcount and sales goals. - A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others. - Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment. - Recruit, interview, hire, and train Residential Connectivity Sales staff. - Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner. - Possess the knowledge and expertise to lead, guide, and develop Residential Connectivity Sales Specialists in their role. - Identify knowledge and training gaps within the Residential Connectivity Sales Specialist team and develop plans to address them. - Be familiar with reporting and analytics necessary to drive and support business decisions. - Collaborate with other departments and support teams to achieve goals and objectives. - Work allocated will consist of approximately 60% fieldwork and 40% office work. - Coach to and follow Charter's Sales Process. - Communicate territory assignments to Residential Connectivity Sales Specialists. - Monitor the payroll process and ensure timely and accurate approval of all commission payments. - Handle employee relation issues, including performance appraisals, coaching, and training. - Completes administrative tasks related to all sales activities and ensures their team does the same. - Has a detailed understanding of Charter's product offerings and value proposition in the markets they sell in. - Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional. - Prepares reports as needed. - Perform other duties as requested by leadership. Required Qualifications Required Skills/Abilities and Knowledge: - Ability to read, write, speak and understand the English Language. - Excellent communication, interpersonal and organizational skills. - Possess strong technical and computer skills. - Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle. - Ability to work outside for extended periods in any season and/or during inclement weather. - Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications. - Must be able to work non-traditional work hours such as evenings and weekends. - Valid drivers license, satisfactory driving record within Company required standards, and auto insurance. - Ability to complete documentation accurately. Required Education: - Bachelors degree in business or marketing, or equivalent work experience. Required Related Work Experience and Number of Years: - 2+ years of Outside Sales or related work experience. Preferred Qualifications Preferred Skills/Abilities and Knowledge: - Knowledge of Direct Sales practices. - Experience with consumer education of products and services. - Knowledge of cable or telecommunications services. Preferred Related Work Experience and Number of Years: - Sales Supervisory experience preferred - 0.5+. Working Conditions - Field and Office environment. - Outside field environment with exposure to inclement weather. - Travel as required.