Customer-Facing Project Manager We're looking for a driven, relationship-focused professional to take the lead in a customer-facing role that's all about impact. You'll manage multiple high-visibility projects at once, serving as the vital link between our internal teams and external partners to ensure customer goals are met with precision and care. In this role, you won't just manage timelinesyou'll build trust, drive collaboration, and help deliver world-class service that keeps our customers coming back. If you thrive in a fast-paced environment and love turning complex coordination into seamless execution, we want to hear from you! Responsibilities: Play a key role in the cross-functional team (Sales, Quoting, Coordination, Logistics) by providing project information/updates, confirmed deadlines and post shipment deliverable requirements while meeting/exceeding customer expectations. Responsible for submitting COD (Custom Order Development) to the primary contacts, work with engineering team to ensure customer specification and project timing are being met. Provide technical support to EORs, Customer Engineering, Contractors, and internal Hussmann teams. Work with multiple internal departments to solve and correct field issues. Prepare technical submittal documents for customer projects. Attend customer meetings, review project schedules and coordinate equipment deliveries. Assist Sales Principal with equipment sales and presentations for case replacements. Set up each new project in the CRM system as needed. Receive and review change orders and communicate to respective departments and follow up to make sure changes were made. Work with SSS team, logistics partners, factories and customer to assure all delivery schedules are accurate. Work with SSS team, logistics partners, factories and customer to assure all deliveries are on schedule and go as planned. Use available tools to proactively track deliveries to confirm updates from carrier are accurate. Assist in field issue resolution by helping direct FER/FQS teams and working with factory for quick resolution. Review quotes from quoting team for accuracy before sharing with customer. Assist with quote reviews with customer to assure our quote matches the customers expectation. Make necessary revisions with the quoters before processing order internally. Make regular job site visits to review equipment, walk throughs with the customer, meet with contractors, to strengthen our position as a partner and trusted advisor. Qualifications: HS Diploma or GED required. Bachelor's Degree preferred in marketing, business, engineering or a related field, or equivalent industry experience. Demonstrated competencies in refrigeration design and application, as well as ability to identify and troubleshoot field issues is preferred. 5 years of project coordination/technical experience in a related field. Must be able to work in a fast-paced environment managing multiple projects. Proficient in Word, Excel, Outlook, Adobe Acrobat, Internet Explorer. Advanced verbal and written communication skills. Ability to develop and maintain an organized and repeatable sales and ordering process. Ability to prioritize and re-prioritize quickly and has a sense of urgency. Ability to thrive in a fast-paced environment. Hussmann or refrigeration product experience a plus. Up to 50% travel. Benefits: Health, Dental, and Vision Insurance 401k with Company Matching Contribution Discretionary 401k Company Contribution Tuition Reimbursement Program Life/Disability Insurance Maternity and Paternity Leave Panasonic Employee Discounts 15 Days Paid Vacation and 12 Company Holidays Employee Assistance Program And more About Hussmann: For more than 100 years, Hussmann Corporation has been a leader in providing innovative products, services and refrigeration systems for grocers and convenience stores. Hussmann, a subsidiary of Panasonic, promises to continuously provide the most customer-focused solutions in the food retailing industry. From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperion and StoreConnect, Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutionsreducing their energy consumption and carbon emissions. For more information about Hussmann, please visit www.hussmann.com. Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.