Technical Sales Support Professional

Company Description

Flender is a leading global supplier for mechanical drive systems and has the reputation for highest performance, innovation, quality, and reliability of mechanical components for 125 years.

We're now hiring a talented Technical Sales Support Professional for our team in Elgin, IL on a full-time basis. If you're eager for your next challenge, Flender is a great place to grow your career.

For more information on Flender, please see website: www.flender.com

Equal Employment Opportunity Statement Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.

Position Overview / Responsibilities

Position Overview

Join our dynamic team at Flender as a Technical Sales Support Professional, where you'll play a vital role in connecting our cutting-edge technical solutions with the needs of our diverse industrial clients. This position offers you the opportunity to work in a dynamic environment, where innovation meets customer satisfaction across industries such as Cement, Mining, Oil & Gas, and more.

Key Responsibilities

Sales & Technical Support: Technical Expertise: Analyze and interpret technical specifications from a broad range of customers and industrial markets such as Cement, Mining, Oil & Gas, Rubber & Plastics, Water & Wastewater, Pulp & Paper, Cranes, Power Generation, Steel, and Sugar. Proposal Development: Craft and present compelling technical and commercial proposals for industrial gear units, couplings, drive trains, condition monitoring and more, leveraging internal tools and resources. Problem Solving: Address and resolve technical issues to meet and exceed customer expectations. Order Clarification: Review, clarify, and process technical and commercial aspects prior to order acceptance. Vendor Coordination: Prepare and clarify requests for vendor-supplied components, ensuring timely and accurate fulfillment. Customer Communication: Engage with customers on product-related topics, including technical aspects, order documentation, and quote development. Collaboration: Coordinate technical and commercial solutions with local and HQ teams and support internal order management from a technical standpoint. ERP and Systems Management: Utilize and maintain internal ERP and case management systems efficiently. Industry Engagement: Participate in customer meetings, marketing events, and trade shows, with a travel expectation of approximately 10%. End-to-End Order Support: Order Management: Process, confirm, and manage customer orders in the ERP system. Material and Request Handling: Assist with material returns and expedite requests, and coordinate with order management teams to provide order status updates. Sales Channel Support: Deliver flexible, responsive support to all Flender sales channels. Required Knowledge / Education / Skills Experience: Minimum of 5 years in sales, customer service, or application engineering (inside or outside sales). Education: Bachelor's degree in Mechanical Engineering, Electro-Mechanical Engineering, Mechatronics, or a related technical field preferred. Technical Proficiency: Strong ability to review and understand technical drawings and documents. Communication Skills: Excellent communication abilities for technical and commercial discussions with customers. Software Skills: Intermediate proficiency with MS Office tools (Outlook, Excel, Word, PowerPoint, Teams). Skilled in leveraging Salesforce, SAP, and configuration tools to drive efficiency and deliver impactful business solutions. Teamwork: Ability to collaborate effectively within a team environment. Analytical Skills: Open to analyzing and improving processes, business methods, and technical components. Goal Management: Capable of task management and setting realistic goals to achieve targets. Preferred Qualifications Customer Interaction: Experience working with customers in a sales setting, preferably within industrial sectors. Design Experience: Familiarity with design departments and tools. Creativity and Solution Orientation: Possess a creative and solutions-focused mindset. Diversity and Team Environment: Ability to work effectively in a diverse, multifunctional team environment.

Flender Benefits:

Paid Time Off (18 Days)

Paid Holidays

Tuition Reimbursement

Medical, Dental, Vision, Life Insurance

Flexible Spending Account

Health Savings Account

401k (6% Employer Match)

Employee Assistance Program

Your contact person(s) for this job posting is/are: AnnMarie Day

Flender is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.