Overview

OSI Systems companies have a long history of developing innovative solutions to bring a better quality of life to the world. With more than 30 years of combined experience in the field of optoelectronics our OSI Optoelectronics (OSIO) division is a diversified manufacturer of standard and custom photodiodes and optical sensors for used in aerospace, defense, commercial and medical applications. We are one of the largest global manufacturers of optoelectronic devices, delivering engineering design support and manufacturing capabilities that include products for use in the defense, aerospace, medical, and industrial markets, among others. We utilize our world-class manufacturing facilities in the U.S., India and Malaysia to continue to put forth excellent engineering solutions aligned with efficient manufacturing to meet high-volume production requirements. OSI Optoelectronics is seeking a Temp Customer Services Support Representative. This individual will interact with customers, Sales Managers, and other departments within the organization via telephone and email, to handle a variety of pre-sales and/or post-sales functions. They will also process orders, returns, and assist customers with any other needs related to existing or future orders.

Responsibilities

Provide customer service to customers in designated territory via phone and email, troubleshooting/researching issues and working with the Sales Manager as needed. Process orders by entering customer POs into the ERP system, and providing customer with confirmation and tracking details, as well as invoice if necessary. Process customer return requests in ERP system, provide customer with RMA number, and process replacement order. Responsible for follow up on return orders with customer until closure of return. Provide customer with updated backlog of open orders for shipment schedule. Responsible for answering incoming calls to Customer Service Main line to assist customers with requests for pricing, availability, order placement, or any other issues related to existing or future orders, as well as incoming fax verification daily. Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the company’s Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

High School Diploma or equivalent required. College level courses in business or a related field desired. 3+ years of experience in customer service desired. Excellent written and verbal communication skills. Team player with a positive attitude and demeanor. Able to work in a fast-paced environment. Excellent attention to detail. Great organizational skills, with the ability to multi-task and be self-motivated. Good working knowledge of Outlook, Excel, Word and PowerPoint. #LI-Onsite